What are the responsibilities and job description for the Operations Manager position at TEN (Transportation Equipment Network)?
About Us
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We’re full service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430 skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.
About the Operations Manager Position:
As an Operations Manager, you will be responsible for directing and coordinating the daily operational activities of the branch. Your primary duties will include fulfilling customer requests for trailer leases and maintenance, coordinating delivery and pick-up of trailers, and managing the inventory of branch equipment. Strong communication skills, problem-solving skills, and the ability to work in a fast-paced environment are key to ensuring our high standards of service and customer satisfaction are met. The ideal candidate will have a strong understanding of trailer systems, experience in operations in the trailer/transportation industry, and experience supervising teams.
Key Responsibilities:
- Manage daily operations, including trailer leasing, inspections, and maintenance coordination
- Respond to customer requests for trailer rental and lease opportunities
- Initiate the maintenance and repair of trailers per customer requests by coordinating with the maintenance team
- Coordinate the delivery and pick-up of trailers
- Manage trailer and equipment inventory
- Optimize fleet utilization by coordinating with the sales team
- Ensure completion and accuracy of rental, lease, and inspection documentation
- Direct and manage the operations team, including training, supervision, and performance management of operations staff
- Ensure safety standards and company policies/procedures are followed
- Keep updated on industry standards
- Ensure a safe work environment
Qualifications & Skills:
- Bachelor’s degree in related field preferred
- Three to four years of experience in operations
- One to two years of supervision and leadership experience
- Proficiency in Microsoft Office applications
- Strong communication and customer service skills
- Knowledge of DOT regulations and compliance standards
- Problem-solving and decision-making skills
- Organizational skills
- Safety awareness
- Aptitude for mechanical skills
- Experience in the trailer/transportation industry preferred
Benefits:
We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:
- Opportunity to receive quarterly bonuses
- Medical, dental, vision and numerous additional insurance programs
- Generous paid time off structures and paid holidays
- Equipment allowances, education reimbursements, & certification programs
- 401k with company match and profit sharing
- Recognition programs and service awards
- Weekly pay
- Wellness incentives
TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
