What are the responsibilities and job description for the Inside Sales Representative position at Tenacore?
About Us:
Tenacore partners with healthcare facilities to provide solutions for medical equipment service and sales. Our focus is primarily on vital signs monitoring, fluid delivery, and respiratory therapy products.
Position available for Account Executive
The Inside Sales Account Executive is an office-based sales representative responsible for establishing and maintaining customer relationships.
Duties and Responsibilities
This role involves conducting cold calls, coordinating with customers, and performing site visits to proactively identify sales opportunities. Executes against the company’s defined quota, margin, and profitability expectations. Develops and implements detailed sales plans targeting specific products and accounts, clearly outlining key performance indicators. Ensures achievement of call volume, call quality, and responsiveness to customers.
Customer Relationship Management: Builds and maintains strong relationships with both new and existing customers. Partners with the national accounts manager to develop and deepen relationships within Integrated Delivery Networks (IDNs), Independent Service Organizations (ISOs), and other relevant organizations. Participates in business reviews with customers and senior leadership, presenting territory and account-specific sales performance.
Market and Product Expertise: Maintains a working knowledge of current market conditions and actively participates in industry activities. Holds an appropriate level of product expertise to accurately connect customer needs with suitable solutions, employing solution-oriented selling methods.
Sales Process Management: Utilizes established sales methods to identify customer pain points and opportunities, issues sales quotes, and navigates through the sales cycle to secure business. Communicates effectively with customers to provide solutions and connect them with the appropriate products and services.
Documentation and CRM Management: Works within an ERP/CRM system to create and manage documentation, track customer accounts, and monitor selling activities. Maintains detailed documentation of account activity within the company’s ERP/CRM system.
Collaboration and Customer Experience: Coordinates with customer service to ensure a seamless customer experience. Meets expectations for collaboration with stakeholders, enhancing team effectiveness and customer satisfaction.
Qualifications
• 3 years of related industry experience and/or B2B sales
• Experience building customer relationships
• Proven history of attaining sales goals and knowledge of sales cycles and methods
Working conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment, including computers, phones, and photocopiers.
Reasonable accommodation is available for individuals with disabilities to perform the essential functions of the position.
Travel:
This position is based in-house and will require frequent travel to customer sites and trade shows.
Job Type: Full-time
