Maintenance Technician

POSITION OVERVIEW

The Maintenance technician is responsible for completing all assigned work orders, make ready’s, and general property maintenance, in accordance with Tenant First's quality standards.

Essential Duties and Responsibilities

• Knowledge and performance of handy man duties to include: Drywall patching/repair, taping and texture, knock down, painting, caulking, grouting, nailing, adjusting, assembling, measuring.
• Able to use hand saws, coping saws, skill saws, miter saws in an effective and safe manner.
• Ability to measure using measuring tools (read tape measure).
• Able to hammer nails using nail guns and hammer, to include framing nail gun and trim nail gun, in a safe and effective manner.
• Can perform light trim and framing carpentry duties.
• Able to adjust interior and exterior doors as well as replace and install new pre-hung doors.
• Can perform the mounting of trim out fixtures such as door knobs, TP holders, drawer handles, etc.
• Adjust cabinet doors and drawers.
• Understands the issues of water intrusion, mold, and mold remediation.
• Communicates clearly with the tenants to schedule work orders.
• Documents all contact with tenants, and establishes a record of such a documentation within property management software.
• Coordinate make ready/turnover work around move out and move in schedules.
• Perform all make ready/turnover work, with the exception of repairs requiring licensed technicians (HVAC, major plumbing, major electrical, etc.)
• Coordinate specialty work with trade contractors when necessary.
• Follow up on any trade contractor work to ensure proper completion within the designated time frame.
• Perform routine property inspections to ensure proper maintenance. Address any issues that are found.
• Frequently inspect and maintain any vacant properties.
• Be courteous and present a professional appearance when interacting with the tenants.
• Uses effective human relations skills, shows empathy, communicates effectively, resolves conflict quickly, and provides effective leadership.
• Ensure correct expectations are being established at each contact with the tenant.
• Respond to all work orders within the required time frame.
• Identifies and documents all recurring maintenance items and follows up with Property Manager to ensure proactive steps can be taken on future homes.
• Ensure all trade contractors perform work at an agreed upon price before commencing work.
• Ensures safety rules are being followed prior to commencement of work.
• Maintain current and appropriate knowledge of national and local codes.
• Maintain appropriate structural knowledge.
• Maintains current knowledge of Leading Realty Group specific maintenance policies and procedures.
• Completes all established paperwork, reports, and files in accordance with the division format and time frames.
• Demonstrates effective time management
• Responsible for company vehicle appearance and organization.
• Responsible for keeping and ordering inventory of materials on vehicle and warehouse.
• Provides input/feedback to improve products, scopes of work, quality, quantities, cost reductions, and system efficiency improvements.
• The Maintenance Technician is expected to be available, at a minimum, on Monday through Friday from 8am to 5pm, as well as on call emergency maintenance on a rotating schedule. During peak season weekend work may be necessary. Therefore, a flex schedule would be implemented.
• Scheduled day’s off are excluded from this expectation.
• Other duties as required; be flexible.

Qualifications

• High School Diploma or GED with three (3) or more year’s relevant experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via Warranty applications.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to utilize Warranty applications on smart phone, tablet, or laptop.
• Excellent communication skills
• Strong organizational skills with problem-solving attitude
• A valid driver’s license.
• Ability to travel as needed.

Other Skills and Abilities

• Has the desire to serve both external and internal clients by focusing effort on meeting the customers’ needs and seeking to build trust.
• Ability to pay meticulous attention to all aspects of a situation or task.
• Ability to perform work accurately and thoroughly.
• Ability to Care by taking ownership over work produced and going the extra mile.
• Ability to Serve our customers and look at setbacks as opportunities to create a positive impression.
• Ability to Improve by accepting challenges and always looking to move forward.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(R) Very Rarely - (O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually

While performing the duties of the job, the employee must:
(F) Sit, (F) Walk, (F) Stand, (F) Bend/twist at the neck more than the average person, (F) Bend/twist at the trunk more than the average person, (F) Reach above the head, (F) Reach forward, (F) Repeat the same hand, arm, or finger motion many times (e.g. data entry), (F) Hand/grip strength, (C) Drive on the job, (OE) Type non-stop, (F) Manuel dexterity (e.g. opening items), (F) Use finger dexterity (e.g. typing, manipulative), Lift up to 10 pounds from, (F) Floor to waist, Lift up to 10 pounds from, (F) Shoulder to overhead, Lift up to 11 to 15 pounds from, (F) Floor to waist, Lift up to 11 to 15 pounds from, (F) Waist to shoulder, Lift up to 11 to 15 pounds from, (F) Shoulder to overhead, (F) Items that are pushed/pulled on wheels, Terrain items pushed or pulled on is, (F) Carpeted floor, Terrain items pushed or pulled on is, (F)

Paved road, Terrain items pushed or pulled on is, (F) Concrete, (F) Carry 10 to 25 pounds, (F) Carry 26 to 50 pounds, (F) Carry 51 to 75 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the jobs.
(R) Very Rarely - (O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually

While performing the duties of the job, the employee must:
(C) Work inside, (C) Work outside in the elements, (F) Close exposure to computer screens, (R) Exposure to infection (germs, bacterial, viruses greater than the average person, (F) Exposure to environmental allergens (grasses, weeds, pollens, trees), (F) Meet deadlines with severe time constraints, (OE) Work irregular or extended work hours, (F) See objects/persons at a distance, (F) See close work such as typed or handwritten material, (F) Be able to tell the differences among colors, (F)
Have very good depth perception, (F) Hear conversation in a quiet environment, (F) Ability to tell where a sound is coming from, (F) Hear differences among bells, buzzers, beeps, horns, etc., (C) Communicating through speech.

The information contained in this job description is for the compliance with the American with Disabilities
Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties performed by the individuals currently holding this position and additional duties may be assigned consistent with the job function.

Tenant First is an equal opportunity employer and does not discriminate with regard to age, race, color, religion, sex (including pregnancy, sex stereotyping’s, gender identity, gender expression or transgender status), disability, genetic information, national origin, veteran status or any other status entitled to protection under applicable federal, state, or local anti-discrimination laws. Discrimination or harassment on any of these bases is prohibited.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $22