Description
Position at Tender Greens
Reports to : General Manager
Direct Report : None
Job Summary : Our Restaurant Supervisor is responsible for assisting the General Manager and Executive Kitchen Manager in the daily front and back of house restaurant operations and guiding the front and back of house team members. It is expected that the Restaurant Supervisor is fully certified in all front and back of house positions. This is a non-exempt position.
As a Restaurant Supervisor, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience as well as :
- Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment
- Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe workplace
- Assisting the GM in training front of house team members to achieve established policies and procedures
- Assisting the Executive Kitchen Manager in the training of kitchen team members using the certification process
- Assisting in the rollout of limited time menu offers or new menu items and recipe changes
- Assisting in executing the setup of Salad, Grill, Carve, Cashier, Prep, Dish, Bus, etc. stations for service
- Advising Executive Kitchen Manager and General Manager of any employee related issues
- Assisting in day-to-day practices related to the team including initial and ongoing training
- Reviewing and guiding the completion of Front of House team members training checklist and
certification using Tender Greens Training Certification Process
Assisting in morning and evening line checks, food tastings and pre-shift meetingsParticipating in food safety and line checks to ensure food standards are met and executed safelyAssisting with completing daily time edit and capture time edit signatures from employeeCommunicating team member and guest injuries are reported to the GM and EKM at the time of injury and proper Tender Greens protocols are followed when GM and KM are not presentParticipates and assisting in employee safety training and LMS signoffs and meeting safety standardsParticipating in handling guest complaints that happen during their shift when a GM and EKM is not presentAssisting with the opening and / or closing of the restaurant depending on scheduleAssist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted according to policy such as comps & re-opening / reprinting checks, conducting same day refunds, and doing a system refreshConducting nightly notes and entering sales into the purchase trackerAssisting in the daily invoice tracking, inventory, and transfersTaking catering orders and / or verifying catering orders are fulfilled accurately and on time before handing over to guest or third-party deliveryAssisting in directing cleaning service when GM and EKM are not presentAssisting in overseeing Health Department visits when GM and EKM are not presentAssisting in the follow up of repair and maintenance items in the tracking system-CorrigoSupporting operations by performing any other duties as assigned to ensure the restaurant is producing to standardsAssisting in the ordering of food items including grocery, meat, fishAll other duties as assignedQualification Requirements for this position are :
Prior kitchen and FOH experienceDemonstrated leadership skills, including coaching, and motivating a teamSolid base knowledge of culinary technique and its practical applicationMust enjoy and be able to succeed in a fast-paced and high stress work environmentCustomer service focused and solution orientedAbility to work a flexible schedule based on restaurant needsCommitment to continuing culinary development in both technique and perspectiveOngoing current Food Safety Manager certificationBilingual Spanish / English is a plusPhysical, cognitive, social, and environmental requirements include :
Must be able to lift items through full range weighing up to 50 lbs. on a regular and continuing basisRepetitive forward bend of head / neckSome bending / kneeling / stooping / twisting / reaching requiredSome repetitive motion and force requiredMust be able to stand / walk for long periods of time (not all at one time)Must be able to work in a hot kitchen environmentSight, speech and hearing necessary to communicate with Team Members, Vendors and GuestsSight and good sensation are necessary to prevent burning oneself while in the kitchen areasAll requirements are subject to possible modification to reasonably accommodate individuals with disabilitiesHours : Must be available to work varied shifts including nights and weekendsThis job description for Restaurant Supervisor only provides an overview of job responsibilities that are subject to change.
Hourly Rate : $17.00 Tips
Salary : $17
