What are the responsibilities and job description for the Helpdesk Technician (Remote) position at Tender Home Health?
Company Overview
Tender Home Health is a leading provider of home health care services, dedicated to delivering compassionate and personalized care to individuals in the comfort of their own homes. Our team is committed to enhancing the quality of life for our clients through innovative solutions and exceptional service.
Job Title
Helpdesk Technician
Job Summary
We are seeking a motivated and detail-oriented Helpdesk Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and assistance to our staff, ensuring smooth and efficient operation of our IT systems. This role is crucial in maintaining the high standards of service that Tender Home Health is known for.
Key Responsibilities
At Tender Home Health, we value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, and the chance to make a meaningful impact in the lives of our clients. Join us and be a part of a team that is dedicated to excellence in home health care.
Tender Home Health is a leading provider of home health care services, dedicated to delivering compassionate and personalized care to individuals in the comfort of their own homes. Our team is committed to enhancing the quality of life for our clients through innovative solutions and exceptional service.
Job Title
Helpdesk Technician
Job Summary
We are seeking a motivated and detail-oriented Helpdesk Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and assistance to our staff, ensuring smooth and efficient operation of our IT systems. This role is crucial in maintaining the high standards of service that Tender Home Health is known for.
Key Responsibilities
- Provide first-level technical support to staff via phone, email, or in-person.
- Diagnose and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems and applications.
- Assist in the setup and maintenance of network infrastructure.
- Document and track issues and resolutions in the helpdesk ticketing system.
- Collaborate with other IT team members to improve system performance and reliability.
- Stay updated with the latest technology trends and best practices.
- 0-5 years of experience in a helpdesk or technical support role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking principles and protocols.
At Tender Home Health, we value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, and the chance to make a meaningful impact in the lives of our clients. Join us and be a part of a team that is dedicated to excellence in home health care.
