What are the responsibilities and job description for the Account Collector Representative position at Tenet Health?
Job Description
De la Pena Eye Group
Provide quality, timely, courteous service, and optimum maintenance of patient accounts, including dissemination of information, billing services, follow-up, and collection of accounts receivable, bad debt, governmental, and contract compliance issues / guidelines.
Responsibilities
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
- Read, understand and adhere to company policies and guidelines
- Respond to emails in a timely manner and work reports daily
- Report all coding, denial issues and appeal requests to designated associates or management.
- Resolve disputed balances.
- Report any identified billing issues that result in non-collection
- Exhibit continual adherence to policies and regulations regarding HIPAA and Electronic Patient Health Information (EPHI).
Qualifications
Education :
Required : High school diploma or equivalent
Experience :
Required : Minimum 1 year of experience in healthcare business office, insurance claims processing, physician office billing and / or hospital admitting and PC / CRT
Preferred : 3 years recent in healthcare business office
Knowledge and Skills Highly Preferred :
Basic medical terminology
Working knowledge of third-party payors, federal, state, and local billing regulations
Bilingual (English and Spanish)
About Us
Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
About the Team
Careers at Tenet
At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.
As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.
