What are the responsibilities and job description for the AMR Deployment Specialist position at Tennant Company?
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
PURPOSE/SCOPE:
The AMR Deployment Specialist is responsible for end-to-end deployment of Tennant AMR (Autonomous Mobile Robots) equipment. This individual will collaborate with cross-functional teams to ensure seamless integration and functionality of equipment, providing technical expertise and support during the deployment process and throughout the life of the machine.
GENERAL RESPONISIBILITIES:
- Oversee the installation, configuration, and deployment of AMR products at customer sites within respective region.
- Collaborate with local Account Managers, IMMs, Strategic Account Managers and Customer Success team to ensure successful deployments.
- Develop and execute deployment plans, including timelines and resource allocation.
- Provide training and support to end-users on the operation and maintenance of robotic systems.
- Monitor customer autonomous usage trends and develop and execute strategies to achieve usage goals.
- In collaboration with the Customer Success Team, monitor existing customer AMR fleet utilization trends and develop strategies to maximize usage.
- Troubleshoot and resolve deployment-related issues, ensuring minimal disruption to operations.
- Report directly into an Industrial Market Manager and indirectly to AMR Strategic Accounts Managers.
- Participate in training activities to enhance product knowledge and sales skills with the goal of advancement to other sales related positions in the future.
REQUIRED EXPERIENCE & EDUCATION:
- Associates degree from an accredited college or university; Bachelor's degree preferred and a minimum of two years of business experience in technical sales, or a sales/service support role.
- Ability to effectively present and demonstrate products and services to a wide range of buying influences.
- Strong aptitude for presentations, demonstrations and training
- Demonstrated ability to work effectively with a wide variety of people
- Organize and prioritize business and activities to make the most efficient use of time and resources.
- Develop and maintain strong knowledge with existing company technology.
- Time management and prioritization
- Strong organizational skills and attention to detail, conflict management, and aptitude to leverage various technologies to drive efficiencies.
- Effectively use technology to communicate, manage data, record and retrieve customer contacts, and access essential information about our business.
- Develop and demonstrate a thorough knowledge of the sales process.
REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:
- Ability to problem-solve.
- Willingness to be flexible with time and adjust to a changing work environment.
- Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
- Ability to use sound judgment and discretion in dealing with highly confidential information.
- Consistent attendance either onsite or remotely as needed by the business.
- Ability to take direction and accept supervision.
- Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
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Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
