What are the responsibilities and job description for the Customer Service position at Tenneco?
Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.
Summary
This position is responsible for serving as customer contact; coordinating timely customer shipments; creating packing slips, invoices, and ASN’s; and checking customer portals within the assigned window times.
Essential Duties & Responsibilities:
This position requires manual dexterity to properly and safely manipulate tools and controls. This position requires frequent walking and standing; occasional sitting, climbing, balancing, stooping, kneeling, crouching and crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.
Summary
This position is responsible for serving as customer contact; coordinating timely customer shipments; creating packing slips, invoices, and ASN’s; and checking customer portals within the assigned window times.
Essential Duties & Responsibilities:
- Coordinating on-time customer shipments
- Billing and creating timely ASN’s
- Checking customer portals within assigned window times
- Serving as customer contact
- Customer Service to customers
- EDI
- Analysis release
- Analysis including waterfall
- Analysis for customer increase
- Vendor Setup
- I.T. tickets for EDI
- Review and answer supplier questions
- MRP
- Setup and issues tracking of ocean and land shipments
- Logistics setup and some negotiation
- Scheduling when requested
- Interaction with intercompany
- Inventory analysis
- Truck Scheduling
- Reviewing supply and demand
- Review Past Due and work with customers
- Review supply agreement within guidelines for adjustments
- Any other assignments
- Must have a strong work ethic
- Must be well organized and a self-starter
- Must be able to follow detailed instructions
- Must have the ability to identify and solve problems and make logical decisions
- Must be able to work with precision and a high level of accuracy
- Detail oriented, professional attitude, reliable and able to focus on task at hand
- Possess strong time management skills
- Ability to communicate effectively verbally and in writing
- Ability to interact with employees in a professional manner
- Ability to speak and write English fluently
- Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- High school diploma or GED
- One year of Shipping/Receiving experience
This position requires manual dexterity to properly and safely manipulate tools and controls. This position requires frequent walking and standing; occasional sitting, climbing, balancing, stooping, kneeling, crouching and crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.
