Director - Academic Support Center

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Director - Academic Support Center

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Library Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time, fiscal year position reporting to the Executive Director. The Director is responsible for advancing the mission of the Academic Support Center (ASC) by providing effective and responsive leadership in tutoring services to students. The Director will lead as well as ASC staff (including tutors), maintain and ensure data collection/records of tutoring sessions, develop innovative programming for students and workshops for first-year experience, within the context of a comprehensive, multi-campus community college that is resetting its strategic priorities on student success and attainment.

The Director may work some evenings and weekends as needed; be on-call; and have the ability to travel between two main campuses, site locations; and travel mostly within the state for attendance at professional meetings.

Job Duties

• Fully support the mission of the College by collaboratively working to implement the mission and strategic plan of the College to promote academic excellence and holistic student success.
• Manage the recruitment, hiring, training, evaluation and supervision of staff involved in all aspects of the Academic Support Center programming, including traditional tutoring (individual, group, or online).
• Coordinate CRLA certification efforts.
• Responsibility for training, upgrades, innovative implementation, and data collection using the digital tools implemented in support of tutoring.
• Coordinate Early Alerts for the Academic Support Center.
• Researches and makes recommendations for appropriate innovative programming appropriate for the ASC.
• Stay abreast of curriculum changes and liaise with faculty when necessary for clarification as needed.
• Verbal and written communication skills; public speaking and training; facilitating meetings; conflict resolution; organization; effective listening; and evaluation.
• Fully support student tracking and reporting of GPA, grade and other student success impacts, tutoring usage, monthly and annual data reporting and analysis.
• Exercise efficient and effective budget management.
• Serve on college committees as appointed and/or needed.
• Other duties as assigned.
  
  

Minimum Qualifications

• A minimum of a master's degree from a regionally accredited institution.
• Minimum five (5) years' experience in learning center, facilitating traditional tutoring, online tutoring, and academic coaching.
• Established record of accomplishments and professional experience in the development and implementation of new and innovative pragmatic initiatives and tutor programs, in conjunction with other campus units, leadership development, program development and management required.
• Prior experience using/managing digital tools in support of tutoring.
• Demonstrated skills in executing a comprehensive Academic Support Center, including annual reporting, certification maintenance, and making data-informed decisions to further the work of the ASC.
  
  

Preferred Qualifications

• Tutoring experience in high demand subjects, English, Math, Speech, Academic Success
• Proven experience in strategic planning and proposal writing to enhance Academic Support services and co-curricular programming
• Experience teaching credit courses in a higher-education setting
  
  

Knowledge, Skills, And Abilities

• Ability to initiate and implement organizational change; work with an ever-growing student population; maintain confidential and sensitive information; and collect and utilize data to improve service.
• Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Knowledge of principles and procedures for policy development, and implementation; budget management and administration, crisis intervention, human development, organizational and group dynamics, counseling and advising, student affairs in higher education, research and evaluation, student information systems, and emerging technology.
  
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts
  
  

A Summary Of Our Benefits Can Be Found Below

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.