Credit Analyst

Position Purpose:

The primary purpose for this position is to provide effective customer service to retailers. Duties include, but are not limited to: evaluating credit worthiness of retailers and research and analysis.

Major Tasks, Responsibilities and Key Accountabilities:

The following duties are normal for this job and should not be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Analyzes the financial risk and credit worthiness of retailer applicants and existing retailers
• Operates computer terminals to obtain credit reports on retailer applicants and existing retailers
• Researches and corresponds with retailers regarding credit, application issues and other problems
• Maintains accuracy of assigned departmental reports
• Solicits, reviews and maintains various financial instruments used as security
• Performs data base maintenance in reference to retailer files and information
• Prepares daily, weekly and monthly reports as requested
• Responds to questions, complaints, and requests for information by email, telephone, in person or by mail from retailers, insurance brokers, financial institutions, citizens, employees, etc.
• Prepares, maintains and updates files and logs following prescribed methods
• Generates and prints letters to non-compliant retailers regarding financial security deposits
• Communicates with financial institutions regarding issues related to retailers’ certificates of deposit and trust accounts
• Communicates with bond providers regarding issues related to retailers’ bond maintenance and renewal
• Oversees daily operation of retailer contract renewal process
• Maintains confidentiality of retailer information
• Ensures all required application processing checkpoints have been completed and recommends applications for review, approval or rejection
• Acts as point of contact regarding retailer account maintenance, including but not limited to, enabling and disabling terminals, application verification, and troubleshooting issues
• Notifies Sales Department of ticket ordering request
• Serves as back up to the Retailer Installation Coordinator
• Performs general administrative/office functions as needed, including but not limited to: answering the phone, taking and distributing messages, stamping, sorting, filing and distributing mail and making copies

Education and/or Experience:

Associate’s Degree is required. Bachelor’s degree preferred.

Two to five years of credit and / or banking experience and must be computer literate (Microsoft Office required, Access preferred); or equivalent combination of education, training and experience, which provides the requisites, knowledge, skills and abilities for this job.

Other Qualifications:

Must have good organizational and excellent communication skills. Must maintain confidentiality of personally identifiable information.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; demonstrate dexterity, handle or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

The characteristics described here are representative of those that must be met by an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Work Environment:

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The noise level in the work environment is usually moderate.

The Tennessee Education Lottery Corporation is a Drug Free Workplace and an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the TEL may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Management staff.

Job Type: Full-time

Work Location: In person