Usher-Part Time

Tennessee Performing Arts Center (TPAC) values staff diversity and actively encourages people from a variety of backgrounds with different experiences, perspectives, skills, and stories to apply in order to advance our nonprofit mission and enrich our organizational culture. All staff will work with others throughout the organization to implement and exemplify policies as part of TPAC’s commitment to diversity, inclusion, access, and equity. TPAC is a nonprofit performing arts organization and cultural anchor providing enriching arts experiences for all ages, empowering lifelong arts education programs, artistic expression reflective of our community, arts connections that support the local economy, and sustainable support for professional resident companies and local artists.

OBJECTIVES:

The Usher position supports the front of house operations in all activities needed to provide a positive guest experience and to ensure guest safety. Working with TPAC’s Guest Services Department this position is positive, engaging, contemporary, supportive of the arts community, and representative of TPAC’s core values, while also maintaining and implementing safety protocols. By providing outstanding service to our guests, this position is vital to TPAC and the overall Guest experience.

PRIMARY RESPONSIBILITIES

• Welcome guests by giving directions, assisting with seating, ticket taking, observing, and attending to guests needs.
• Supports Guest Services Management & TPAC’s Accessible Services Team.
• Work alongside TPAC Volunteers as needed to support overall guest experience.
• Communicate and educate guests on venue and event policies both internal and those requested by the event.
• Listen to guest inquiries and resolve any issues in a helpful, respectful, responsive, and professional manner.
• Check their assigned area for potential safety concerns, cleanliness, lost and found items, and report to your immediate Supervisor.
• Assist with both the Security and Safety Department along with the Guest Services Department in safely evacuating audiences out of the venue as needed.
• Providing a courteous and welcoming environment for both guests and fellow team members, promoting a positive work environment.
• Supports TPAC’s Diversity, Inclusion, Access and Equity (DIAE) program as a part-time team member and ensures all guests feel welcomed in TPAC spaces along with fellow team members.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties

SKILLS AND KNOWLEDGE

Required:

Availability of 4 shifts in a 2-week period. Shifts are a 4-hour minimum. Daily email access. Consistent professional and neat presentation.

Preferred:

Customer Service Experience. Ability to work well in a group. Ability to manage crowds and remain calm in stressful situations.

Encouraged:

Previous Venue Usher experience. Bilingual. Enjoys working with the public.

SOFTWARE AND SERVICES USED

ADP Workforce Now, Email, Sign-up Genius, Zoom and Google Drive

FREQUENT FUNCTIONS AND WORKING CONDITIONS

Availability:

• Usher staff are required to submit availability for a minimum of 4 events and/or performances each 2-week scheduling period, shifts are a 4-hour minimum.
• Weekend evening availability is required for this position.
• New Usher staff must complete onboarding, orientation, and all assigned training shifts.

Frequent Functions:

• Face to face contact with guests and other employees.
• Utilizing a two-way radio via an earpiece.
• Standing and being stationary for long periods of time.
• Ascending and descending flights of stairs and working at high elevation for long periods of time.
• Working in the dark with loud noises, flashing lights, theatrical haze, and other special effects.
• Utilizing electronic ticket scanners that require the use of physical buttons and touch screens.

Occasional Functions:

• Lifting and moving program boxes up to 30 lbs.
• Hand dexterity in regard ticket scanners.
• Bending and stooping.
• Ability to work outside in all weather conditions including hot and cold temperatures.

TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristic