What are the responsibilities and job description for the Customer Service Representative position at Tennessee Press Association?
Job Description
Job Description
This is a remote position.
The Tennessee Press Association is the trade association of Tennessee’s daily and non-daily newspapers, and it is the parent organization of Tennessee Press Service and Tennessee Press Association Foundation. It was founded in 1870-71 for the purpose of creating a unified voice for the newspaper industry of Tennessee.
Today, TPA continues to provide assistance to its 131 member newspapers by monitoring legislative activities, providing training programs, issuing press credentials, maintaining a Web site and employment database, and providing regular meetings and forums to foster the exchange of information and ideas.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Customer Service Representative Requirements :
Benefits
Our offerings include :
