CSR - Customer Service Representative

Tennessee Quick Cash, Inc., a respected leader in the consumer financial and loan services industry, is currently seeking individuals with management and/or customer service experience to join our team of professionals in Nashville and the surrounding areas! We are looking for individuals with a strong background in the financial or retail industry who are looking to grow within our company.
Job Summary:
You will be responsible for maintaining effective operation and continued growth of the branch with the direction of the Branch Manager and members of Upper Management.
Responsibilities:

• Provide exceptional customer service
• Research and evaluate loan applicant's financial status, references, credit and risk
• Promote the sale of credit and loan services
• Handle customer inquiries and complaints
• Provide information about the products and services
• Document and update customer records based on interactions
• Manage past due and delinquent accounts
• Develop and maintain a knowledge base of the evolving products and services
• Perform additional duties as assigned

Travel :

• Must have a valid driver's license and access to insured, reliable transportation
• Ability to travel within division for marketing and banking responsibilities

Qualifications:

• High School Diploma or Equivalent
• At least 1 year of relevant work experience in customer service, sales, or other financial related fields
• Previous experience handling cash and performing cash transactions
• Previous experience in the Financial Industry is a plus

Skills and Abilities:

• Strong communication skills, both in person and on the phone
• Excellent time management and interpersonal skills
• Exceptional organizational skills
• Ability to prioritize, multitask and problem-solve
• Strong customer service skills
• Must have outstanding people skills and an ability to build a rapport with clients
• Must be self-motivated and self-directed
• Demonstrate confidence as a performer and be a team-player
• Must be energetic, business-focused and ready to take on new challenges
• Positive and professional demeanor

Compensation and Benefits:

• $15.50 - $20.00 per hour
• Overnight Shift Positions may become available ($3.00/hour shift differential pay)
• Benefits package available

Job Type: Full-time
Salary: $15.50 to $20.00 /hour

Work Remotely

• No

Job Type: Full-time

Pay: $15.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $16 - $20