What are the responsibilities and job description for the Director of Core Systems and Application Support position at TENNESSEE VALLEY FEDERAL CREDIT UNI?
Job Details
Description
With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 167,000 members in Southeast Tennessee and North Georgia. TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes.
Job Summary:
The Director of Core Systems and Application Support will oversee the operations and strategic management of the credit union’s Symitar Core system and third-party applications. This leadership role ensures the seamless integration, support, and troubleshooting of software applications aligned with the credit union’s strategic goals. The position involves leading a team of programmers and support analysts, overseeing product updates, and ensuring the timely implementation of new systems while maintaining close communication with department managers.
Key Responsibilities:
• Lead the daily operations and quality control of the Symitar Core system and third-party applications.
• Manage a team, providing guidance and training to programmer and application support analysts.
• Oversee system administration, maintenance, and security, ensuring high availability in a hosted EASE environment.
• Coordinate with departments for new software implementations and system upgrades, including loan origination and account opening systems.
• Collaborate with leadership to prioritize and manage projects, ensuring alignment with business goals.
• Stay current on technological advancements to recommend cost-efficient improvements to processes and services.
• Establish and maintain policies, procedures, and security measures for core and third-party systems.
• Provide expert-level support for resolving system issues and maintaining documentation.
Qualifications
Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 10 years of IT experience, including financial core system management, staff leadership, and project management.
• 5 years of experience with Symitar and PowerOn programming.
• Proven ability to manage multiple projects while delivering results on time.
• Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build consensus.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
