What are the responsibilities and job description for the Data Science - Operations; Machine Learning position at Tentek?
Maintaining Operational Reliability : This role is responsible for maintenance, support and daily operations of the Customer Engagement (CE) modeling and analytics software applications. This role will ensure on a daily basis that CE model data flows and dashboard extracts are executing and up-to-date. The Production Support Analyst is responsible for diagnosing and resolving application issues in order to ensure optimal performance and usability for downstream CE system users.
Job Knowledge :
- Ability to research, analyze and resolve operational issues in a timely manner
- Provide root cause analyses to identify and proactively prevent future issues
- Demonstrable skill supporting Snowflake, Dataiku and Tableau SaaS operations to include flow, extract, and other scripting automation
- Build predictive models and machine-learning algorithms using tools such as Dataiku, DataRobot or Azure Machine Learning Studio to include ML models such as Decision Trees, Logistic Regression, and Random Forrest
- Experience with data mining techniques
- Expert knowledge of SQL, and Python
- Familiarity using dashboard development using Tableau Desktop
- Strong experience in working with large volumes of data to include integration and cleansing
- Knowledge of production support concepts such incident reporting, testing, debugging, monitoring, and audits
- Skill in creating and maintaining technical documentation to include run book creation for routine or repeatable operations Job Responsibilities :
- Monitor and maintain operational readiness and reliability of the CE operational systems
- Develop effective working relationships within the CE department and support teams of the CE operational platforms
- Develop automated processes and technical documentation in conjunction with departmental resources
- Actively own and coordinate issue resolution between departmental and support partners
- Prioritize issues in alignment with Marketing and other affiliated partners who are dependent on issue resolution
- Assess issues and communicate an ETA for issue resolution based on agreed-upon time frames to the appropriate CE and departmental partners
- Communicate resolution of issues with CE and departmental partners based on agreed-upon time frames
Basic Qualifications Relevant Skills :
Required Education BA or equiv work experience
