Help Desk Specialist

💼 Onsite HelpDesk Support Specialist – Long-Term Contract

Enterprise IT Consulting | Microsoft Tech Stack | NYC-Based | Cutting-Edge Tech

Position Type: Onsite, Long-Term Contract

Location: Client Site – New York City, NY

Duration: 12 Months (with likely extensions)

Industry: Global IT Consulting

Start Date: ASAP

🛠️ About the Role:

Our client, a globally recognized enterprise IT Consulting firm, is seeking an Onsite HelpDesk Support Specialist to provide hands-on technical support at a client location in New York City. This is a long-term contract position supporting a high-profile client in a fast-paced, enterprise environment.

You'll be the go-to technical resource for resolving end-user issues, maintaining Windows and Microsoft environments, supporting mobile devices, and ensuring smooth functionality of conference rooms and AV systems.

🧰 Tech Environment You’ll Be Working With:

• Microsoft Technologies: Windows 10/11, Windows Server 2016–2022, Microsoft 365
• Cloud & Identity: Azure Active Directory, Active Directory, Group Policy
• Collaboration Tools: Microsoft Teams, Outlook, SharePoint, OneDrive
• Device Support: Apple iOS, Android, laptops, desktops, peripherals, printers
• AV & Conferencing: Teams Rooms, Zoom, AV setups, projectors, and speakerphones
• Ticketing Systems: ServiceNow, Jira, or similar ITSM platforms

🎯 Key Responsibilities:

• Provide Tier 1 & Tier 2 onsite support to enterprise users at the NYC client location
• Troubleshoot issues related to Windows OS, O365, hardware, and mobile devices
• Manage user accounts via Active Directory and Azure AD
• Configure and support laptops, desktops, printers, and other end-user equipment
• Provide hands-on AV support for conference rooms and meeting setups
• Apply Group Policies and ensure endpoint compliance
• Log, manage, and resolve tickets within established SLAs
• Collaborate with internal IT teams on infrastructure projects and upgrades

✅ Ideal Candidate Will Have:

• 3 years of HelpDesk or Desktop Support experience in an enterprise environment
• Strong working knowledge of Microsoft technologies including O365, AD, and Windows OS
• Experience with Azure AD and Group Policy management
• Proficiency in supporting iOS and Android mobile devices
• Hands-on experience with AV/Conference room technologies (Teams, Zoom, etc.)
• Excellent customer service, communication, and troubleshooting skills
• Experience in IT consulting or MSP environments is a plus

🌟 Why This Role Stands Out:

• Join a leading global IT consulting firm known for its innovation and scale
• Support cutting-edge technology within a high-visibility client environment
• No travel required – consistent work location at a top-tier NYC client site
• Long-term contract with the potential for career growth and extension

If you're ready to bring your hands-on support expertise to a global IT consulting firm and support one of their premier NYC clients, we'd love to hear from you.