What are the responsibilities and job description for the IT Intern position at Tenth Revolution Group?
Role: IT Intern
Location: Philadelphia
Hourly Rate: $18/hour
Job Description:
The IT intern will help provide onsite IT support 8 hours a week to our internal staff, acting as remote hands for our global service desk. As the primary face-to-face contact with our internal customers, the IT Intern’s primary objective is to ensure that all incidents and requests raised to them are logged and triaged appropriately in our service desk. The IT Intern will also act as remote hands for assisting with the deployment & maintenance of IT hardware & software and supporting our service desk with onsite asset management.
Responsibilities:
- Responsible for logging and capturing all information in the Service Desk for all IT incidents & requests raised via email, telephone, chat or walk-up for the respective site.
- Respond to tickets raised by the Service Desk within SLA.
- Undertake triage of Service Desk tickets prior to escalation to other teams including 1st line troubleshooting and investigation.
- Support our global service desk by acting as remote hands for support to Desktop PC’s, Printers, Telephony systems & physical network assets.
- Responsible for the logging, distributing & shipping of all IT assets for the respective site.
Essential Skills & Experience:
- Knowledge of Microsoft Office & Windows Operating Systems.
- Ability to demonstrate a logical approach to troubleshooting.
- Ability to work independently with a willingness to learn new technologies.
- Passionate about delivering good customer service.
- Enthusiastic with a ‘can-do’ attitude.
Qualifications:
- Currently studying IT or prior IT support experience
Tenth Revolution Group (TRG) is an award-winning, specialized recruitment agency with deep expertise in cloud technology. With offices across 4 continents, we specialize primarily in placing candidates with experience in Microsoft, Salesforce, and AWS technology and pride ourselves on our ability to deliver the highest quality candidates on the market.
This is not an HR or Internal recruitment opportunity. This role is a sales-based role working to achieve sales-based results!
This vacancy is for a permanent, full-time role based in the U.S. Applicants must have independent legal authorization to live and work in the U.S.
It is the policy of Tenth Revolution Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
To find out more about a career in recruitment with Tenth Revolution Group, please check out our website site at https://careers.tenthrevolution.com/ or send your resume to t.drepaul@tenthrevolution.com.
Salary : $18
