Associate Director, Digital Channels Product Manager

Job Title: Associate Director, Digital Channels Product Manager

Location: Dallas, TX; Charlotte, NC; Remote

Job Summary

We are seeking a motivated Associate Director to oversee the product management function for our web and mobile digital channels, serving multiple lines of business across the organization. This role is responsible for managing a team of product managers and business analysts, ensuring the delivery of high-quality digital experiences that meet customer needs. The Sr. Manager will collaborate with cross-functional teams, including design, engineering, marketing, and compliance, to drive enhancements and innovations in digital customer touchpoints.

Key Responsibilities

• Strategic Execution: Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.
• Team Leadership: Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
• Cross-functional Collaboration: Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
• Accessibility (ADA): Ensure that digital channels adhere to accessibility standards and are inclusive for all users.
• Design System: Help maintain the organization’s design system, ensuring consistency across digital channels.
• Content Management System (CMS): Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
• A/B Testing and UAT: Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.
• Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
• Disclosures and Compliance: Ensure regulatory disclosures are integrated into the digital user experience.
• Digital Framework: Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.
• Telemetry & Monitoring: Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.
• Banners, Interstitials, and Onboarding: Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.
• In-app and Push Notifications: Assist in the strategy and delivery of in-app and push notifications to drive engagement.
• Digital CI/CD Pipeline: Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
• Security Vulnerability Tracking: Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
• Testing Framework & Environment: Oversee testing processes to ensure a stable and quality-driven development environment.
  
  

Qualifications:

• Bachelor’s degree in Business, Technology, or a related field.
• 5 years of experience in product management, with experience in digital channels, web, or mobile applications.
• Experience managing and mentoring product teams.
• Familiarity with accessibility standards (ADA), CMS, and A/B testing.
• Experience working with CI/CD pipelines and NPS initiatives.
• Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.
  
  

Preferred Skills:

• Experience in financial services or other regulated industries.
• Knowledge of design systems and digital frameworks.
• Familiarity with telemetry, monitoring, and security processes.
  
  

#DICE