Member Support Representative – Hybrid

Member Support Representative

Who We Are

Tential is a solutions provider specializing in recruiting IT and customer experience skill sets. Our two primary offerings are IT professional services and Class-Based hiring Solutions. We determine our client’s team needs and build customized purpose-built solutions to take on emerging opportunities and everyday challenges. Tential comes through when it counts, guiding resource strategies from discovery to delivery with speed and confidence. Stronger teams mean better outcomes, and our professional network is the heart and soul of our business.

Job Description

Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Member Support Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.

As a Member Support Representative, you will be responsible for:

• Receiving 40-50 inbound calls per day and function as the primary contact for our client’s members and be responsible for answering customer inquiries and identifying solutions to any problems.
• Explaining disability benefit coverage, and benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.
• Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.
• Empathetically assist the member through the claims process.
• Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.
  
  

Company Benefits For Member Support Representative

• Long-term opportunity with a chance of being hired as a permanent employee
• Hybrid Model
• Incredible company culture with great opportunities
• Paid training and ability to gain experience in a corporate environment.
• Non-sales
  
  

Member Support Representative Requirements

• You have a minimum of 3 years of experience in customer service
• You are motivated to learn and are receptive to feedback
• You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
• You can work in a fast-paced environment where multitasking and organization skills are required
• You pay attention to detail and have strong problem solving and decision-making skills
• You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
• You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
• You have strong interpersonal, and communication skills
• You are sound, balanced, and have timely decision-making skills
  
  

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