What are the responsibilities and job description for the ServiceNow Technical Lead position at TEPHRA?
Description :
Tata Consultancy Services (TCS), one of the world's largest IT Services and Consulting firms, is seeking a ServiceNow Technical Lead. This position will be focused on successful delivery of ServiceNow needs for its esteemed client in a consulting environment. We are looking for an individual who has a proven track record of being outstanding and someone who loves to transform the way our clients work through the power of ServiceNow.
Responsibilities include :
- Responsible for all aspects of the health, performance, operations, and security of the platform
- Participate in the development of business requirements ensuring a thorough understanding of business needs and processes
- Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
- Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
- Continuously monitor application performance and vendor recommended patches & upgrades
- Assist with product roadmap & business capabilities that align with the application
- Standard ITSM development / support including incident, problem, change, requests (service catalog) and knowledge management
- Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
- Support & maintain applications by proactively resolving issues and enhance application stability
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice
- Experienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management
- Strong working knowledge of ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
- Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Participation in the full software development life cycle : Analysis, Design, Coding, Testing and promotion into Production
- Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
- Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
- Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
- Day to day reporting
Qualifications :
LI-AK1
