Coordinator - Inside Sales CLTFC

Position:                                    Coordinator - Inside Sales CLTFC
Department:                            Ticket Sales
Reporting Relationship:         Reports to the Manager of Ticket Sales
Status:                                        Full-Time (Exempt)
Compensation:                        Salary, plus commission

Job Summary:
The Coordinator, Inside Sales is responsible for the training and development of our entry level sales representatives. We are in search of a self-driven leader, committed to establishing a sales foundation, leading to bringing in new business revenue through our Inside Sales program. As a selling coordinator, this role is responsible for formulating new customer relationships and strengthening relationships with existing customers.    

Primary Responsibilities:
•    Responsible for the hiring, training, and development of Inside Sales program
•    Responsible for development of strategic sales campaigns to generate revenue through the Inside Sales program
•    Meet or exceed established yearly revenue and ticket goals set for new business (PSLs, Season Tickets, Group Packages, Luxury Suite Rentals, Premium seating)
•    Sustain a team that continually achieves high productivity and maintains a high standard of professionalism.
•    Assist in the development, coordination, and implementation of game day activities.
•    Responsible for the sale of Season Tickets, Single Game Tickets, Group Tickets, Long Term premium experiences and more.
 

Additional Responsibilities:
•    Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
•    Update customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
•    Represent the Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.
•    Committed to the support of department goals and objectives, such as budgets and sales goals.
•    Provide sales leadership with necessary support/statistical data
•    Other duties as assigned
 

Minimum Qualifications:
•    Bachelor’s degree required
•    Minimum of 2-3 years of successful sales experience in sports, media, and/or direct sales is preferred
•    Strong ability to quickly and effectively establish rapport and build new relationships
•    Must be flexible to work evenings and/or weekends to include Charlotte FC, Carolina Panthers, and Bank of America Stadium events
•    Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
•    Must pass pre-employment screenings
•    Willingness to learn, receive coaching and be competitive
•    Highly developed professional attitude, appearance and inter-personal skills
•    A solutions-based, consultative approach to solving problems 
•    Ability to confidently deliver information, analysis and recommendations to senior business leaders (both internally and externally)
•    Strong individual organization, time-management and communication skills
•    Passion for the sports industry, with a strong desire to build a career in sports business
•    Must practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
 

Physical Requirements:
•    Sitting at a desk and computer for long periods of time.
•    Walking throughout the facility, sometimes for an extended period.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.