What are the responsibilities and job description for the Credentialing Coordinator position at Tepper Sports & Entertainment?
Position: Credentialing Coordinator
Department: Stadium Operations
Reporting Relationship: Reports to the Senior Manager – Sporting Events
Status: Full-Time (Non-Exempt)
Position Summary
The Credentialing Coordinator will be responsible for overseeing and managing the credentialing process for Carolina Panthers and Charlotte FC games at Bank of America Stadium, ensuring that all personnel, teams, media, sponsors, and other relevant individuals or groups receive the appropriate access to venues. This role will require attention to detail, the ability to manage multiple processes simultaneously, and exceptional communication with various stakeholders to ensure smooth, efficient operations on game day.
Primary Responsibilities
- Credentialing Process Management
- Oversee the full lifecycle of credentialing, including application, approval, printing, and distribution for Panthers and Charlotte FC games and events held at Bank of America Stadium
- Coordinate the issuance of credentials for NFL and MLS games, ensuring proper access levels for media, team staff, event staff, sponsors, and other key individuals
- Ensure that all credential requests are processed in a timely manner and in compliance with league requirements, security protocols, and venue-specific guidelines
- Collaborate with TSE Marketing teams to develop credential artwork and credential access boards
- Verify identity and qualifications of credential applicants, reviewing their eligibility for access
- Maintain credential printers and quality of printed credentials
- Manage distribution of pregame field passes, field armbands, parking passes, and gameday wristbands
- Collaboration and Communication
- Liaise with NFL and MLS teams, league representatives, stadium staff, and other stakeholders to gather necessary credentialing information
- Act as the primary point of contact for credential-related inquiries and provide clear, responsive communication
- Work with the security and operations teams to ensure credentialed individuals are properly briefed on venue rules and regulations
- Credential Distribution and Tracking
- Oversee the distribution of credentials before and during game day, ensuring all personnel receive their credentials on time and at the correct location
- Maintain accurate records of all issued credentials and track their distribution and return after events
- Access Control Management
- Ensure proper access control procedures are in place at event venues, assisting with credential checks and resolving any issues related to access at entry points
- Monitor and report any security or access control breaches during events
- Event-Day Support
- Be present on-site during game days to assist with credential-related matters, including troubleshooting and fulfilling single game credential requests
- Work with the game-day operations team to ensure smooth credential flow and minimize disruptions
- Serve as the on-site point of contact for credential troubleshooting
- Oversee credential scanning equipment to include inventory, charging and working with labor team on set up needs and deployment
- Ensure access points are staffed appropriately for credential scanning
- Reporting and Documentation
- Prepare and maintain detailed reports on credential issuance, including any discrepancies or issues
- Review post-event credentialing processes and provide recommendations for improvement in future events
- Compliance and Security
- Ensure all credentialing processes comply with NFL and MLS security standards, as well as any local or venue-specific regulations
- Maintain confidentiality of sensitive information and ensure all credentials are issued based on legitimate requests
- Additional Job Functions
- Attend both Panthers and Charlotte FC planning meetings and participate in client/partner site visits
- Work with each department for specific needs related to Carolina Panthers and Charlotte FC games/events
- Research best credentialing best practices around other venues to align with current operations at Bank of America Stadium
- Assist with keeping storage areas organized
- Assist other departments within Stadium Operations as necessary
- Special projects as assigned by the Senior Manager – Sporting Events
- Embrace and apply our 6 core values: Accountability, Courage, Excellence, Impact, Inclusion, and Passion
Minimum Qualifications:
- Education: Bachelor’s degree in Sports Management, Event Management, Communications, or a related field preferred, or equivalent experience
- Experience:
- Minimum of 2 years of experience in credentialing, event operations, or related fields, preferably within sports or large-scale events
- Experience working with security protocols and access control systems is a plus
- Skills:
- Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
- Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders
- Detail-oriented with the ability to work independently and as part of a team
- Knowledge of NFL and MLS event operations, venues, and credentialing practices is a plus
- Technical Proficiency:
- Familiarity with credentialing software or database management systems
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Physical Requirements:
- Must be able to lift and carry up to 50 lbs.
- Standing and walking for extended periods of time.
- Walking throughout the stadium, which may include stairs.
- This position operates both indoors and outdoors, and may experience inclement weather conditions including rain, wind, high and low temperatures, etc.
Work Environment:
- Work is primarily performed in an office or event setting
- Flexibility to work evenings, weekends, and holidays as required for game schedules
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
