What are the responsibilities and job description for the Customer Success Manager position at Teramind?
Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.
Join our team of innovators who are redefining insider risk management through cutting edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.
As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in class security solutions.
About the role
Teramind is looking for a Customer Success Manager to help our clients achieve maximum business impact with our market-leading cybersecurity software.
This role will help manage the onboarding, user training, and account management function for our customers.
Your day-to-day
- Own the post-sales client relationship across onboarding, training, troubleshooting, and renewal
- Serve as the integral link between our end-users and the Product, Sales, and Marketing teams
- Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs
- Monitor and ensure upcoming renewals to maximize client retention
- Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction
- Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales
- 3 years in a B2B customer facing role, preferably in Customer Success or Account Management
- Experience with subscription renewal management
- SaaS experience highly preferred
- Extreme attention to detail and organizational skills
- Excellence at building and managing high-level customer relationships
- Willingness to roll up your sleeves and understand the finer technical points of the product
- Ability to have high-stakes conversations with a variety of stakeholders
This is a remote job. Work from anywhere!
We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014.
To us, remote work means flexibility and having truly diverse, global teams.
At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Professional development budget
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.
You can expect up to 3 interviews on Zoom.
In some scenarios we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
All roles require reference and background checks.
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
