SAFEGUARD SECURITY SUPERVISOR

Description

The Safeguard Supervisor is responsible for ensuring all safeguard personnel are performing their duties in accordance with established company policies and procedures, and more specifically as it pertains to “TSS Crew Safeguard Policy and Procedures.” The Supervisor is more specifically responsible for:

Essential Duties and Responsibilities:

• Ability to supervise safeguard personnel at all times through the entire safeguard process.
• Maintain a fair and balanced personnel schedule, in accordance with the relevant company policies.
• Control and limit unbillable overtime and double time.
• Maintain accurate timekeeping of employee hours and time-off using payroll software.
• Maintain adequate staffing levels in accordance with client requirements.
• Maintain compliance with all company policies, procedures, and directives,
• Ensure all personnel are given required and requested breaks,
• Respond and effectively communicate with Supervisor(s) in a timely manner using email, text, phone calls and voicemail messages.
• Deliver excellent customer service always, with all clients, terminal employees, vendors, and ship’s crew members, as prescribed in training guidelines.
• Proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Write and maintain reports of daily activities and irregularities, or unusual occurrences.
• Inspect work areas and equipment to ensure compliance with established regulations regarding security, safety, and maintenance.
• Ensure accurate vehicle inspection, maintenance and mileage logs are maintained and completed for all assigned company vehicles.
• Ensure all assigned company vehicles regularly receive maintenance and service, as prescribed by company policy or guidelines.
• Ensure all health and safety guidelines are followed by all employees in accordance with company policy.
• Ensure compliance with all aspects of the company “Controlled Substances and Alcohol Testing Certification Program.”
• Observe and evaluate worker’s performance to ensure upward mobility and proper utilization of employee skills.
• Track employee’s licenses to ensure they are always current.
• Conducting relevant training.
• Ensure all required reports are executed in a timely manner, when necessary.

Requirements

Education and/or Work Experience Requirements:

• Must have a minimum three (3) years of supervisory experience.
• Must have a minimum three (3) years of customer service experience.
• Must be experienced in the use of Microsoft Word and Excel.
• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast pace environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current state security and driver’s license.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• High school diploma or GED, required.
• Associates degree or higher, preferred.
• Law Enforcement or Military experience, preferred.
• Customer Service experience, preferred.

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to stand a minimum of eight (8) to 12 hours at a time.
• Must be able to lift and carry up to 20 pounds.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient abilities to use a computer and write.
• Must comply with all Personnel Protective Equipment (PPE), i.e., wearing of face mask, shield, etc., requirements at all times while on-duty.