What are the responsibilities and job description for the Reservations/Registration Team Member position at Terra Vista Managment, Inc.?
Located in the Pacific Beach neighborhood of San Diego, Mission Bay RV Resort occupies over 20 prime acres on Mission Bay just east of Rose Creek. We offer over 300 campsites that vary in size and proximity to Mission Bay.
We seek a friendly and patient person who knows their way around a desktop computer, Windows 10 and has prior experience with heavy inbound calls. The ideal candidate will have prior experience working in a hotel reservation call center or at a hotel front desk. The job requires reliable attendance, interacting with guests and potential guests in person and over the phone, problem-solving skills and learning the reservations software within a reasonable period. Must be able to work weekends and holidays. We are an EOE M/F/D/V.
Core Tasking
- Check-in guests just like at a hotel front desk, i.e., use our reservations software to confirm reservations, accept or verify payment, modify reservations, etc.
- Respond to guest questions, concerns or complaints and provide assistance as requested.
- Keep the front desk supplied with the documents all guests receive when they check-in.
- Use the phone and radio to contact guest relations, security or maintenance team members; res/reg employees work closely with these departments to ensure our guests have such a great stay they will book with us again.
- Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software.
- Take credit card payments and process other credit card transactions.
- Accurately key all details pertaining to a reservation.
- Be at work on time and reliably - satisfactory attendance is essential.
Requires patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, accuracy, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience working at a front desk is a plus. Experience with Newbook reservation software desired.
All team members earn paid sick time and are welcome to enjoy the resort during their off-time.
