What are the responsibilities and job description for the Reservations Team Member position at Terra Vista Managment, Inc.?
Campland on the Bay is a full-service, destination RV resort. Located in the Pacific Beach neighborhood of San Diego, we collectively occupy 60 prime acres on Mission Bay just east of Crown Point. We offer over 550 campsites that vary in size and proximity to Mission Bay.
We seek a friendly and patient person who knows their way around a desktop computer, Windows 10 and prior experience with heavy inbound calls. The ideal candidate will have prior experience working in a hotel reservation call center or as a front desk clerk in a hotel setting, outstanding attendance, a ton of patience, successful interactions with guests and potential guests in person and over the phone, problem-solving skills, and quickly able to pick up the reservations software. Must be able to work weekends and holidays. We are an EOE M/F/D/V.
Core tasking:
- Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software
- Take credit card payments and process other credit card transactions
- Type detailed notes because the reservation made or modified now may be for a stay up to two years in the future
- This is 100 percent telephone work although our reservations team members interact with each other in person
- Consistent, reliable attendance with minimal absences or tardiness
Requires patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, attention to detail, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience as a front desk agent or using hotel/motel reservations software is a plus. Newbook experience highly desired.
In addition to base pay, full-time employees receive paid vacation, paid sick time, company insurance, nine paid company holidays per year, employee discounts and other perks.
