Customer Service Representative

Job Title: Customer Service Representative

Department: Corporate

Supervisor: Operations Manager

Classification:

Pay Grade:

Pay Range: $15.00 - $16.00 per hour

Company Culture & Core Values:

Terra West Management Services’ primary goal is to

provide excellent service to both internal and

external clients by living through our Core Values.

Our culture and business thrives when each team

member works positively, cooperatively and

respectfully with every person we come in contact

with. In addition to performing the essential

functions of the position, our ideal candidate would

contribute to the cultural health and overall success

of the company by identifying with and promoting

our Core Values.

Essential Functions:

· Ensure all customer service calls are handled in a timely and professional manner.

· Assist with calls from homeowners, tenants, agents, property managers, as well as internal Terra West staff, in a timely and professional manor.

· Answer all voicemails and emails by responding appropriately or forwarding to the correct department.

Core Competencies:

An individual should demonstrate the following competencies to successfully perform the essential duties and responsibilities of this position:

· Excellent interpersonal, written, and oral communication skills

· Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

· Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

· Must possess and be able to demonstrate strong influencing and closing skills

· Strong organizational and problem solving skills

· Ability to communicate on all levels; internally and externally

· Ability to learn and navigate new software quickly

· Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion

· Identify and assess customers’ needs

· Handle customer complaints and provide appropriate solutions

· Follow up with customers

Minimum Qualifications:

· 1-3 Years’ Customer Service Experience

· High School Diploma or Equivalent

· Ability to type 30 WPM

· Must have a valid driver’s license and reliable transportation

Preferred Qualifications:

· Minimum 1 year call center experience

· Bi-Lingual (Spanish) a plus

ADA Requirements:

· Must be able to lift up to 25 pounds

· Stationary for long periods of time

· Must be able to hear and speak clearly

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Las Vegas, NV 89113 (Preferred)

Ability to Relocate:

• Las Vegas, NV 89113: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $15