Dispatch Supervisor

Terraboost Media is a fast-growing retail media business specializing in regional and national media sales and outreach. With over 100,000 5-foot-tall, full-color wellness billboards nationwide, we empower advertisers to go beyond traditional advertising—sponsoring wellness in communities across the USA. This unique opportunity allows brands to connect with consumers in meaningful ways, building trust, creating impact, and driving results. Advertisers enjoy prime visibility with jumbo wellness billboards strategically placed at the front doors and pharmacy wait areas of America’s top retailers, including CVS, Kroger, and Albertsons.

Terraboost Media is currently seeking a Dispatch Supervisor. This position supports the Media Operations Department by planning, coordinating, and overseeing the routing, training, and performance of Independent Contractors (ICs). This role ensures that field operations are completed in alignment with company goals, client expectations, and regional performance standards. It includes supervision, escalations management, SOP development, and performance monitoring.

Essential Functions:

• Supervise and support the activities of Independent Contractors (ICs) within the assigned territory.
• Coordinate with Field Agent Supervisor for workload distribution.
• Plan and manage route assignments using dispatch and routing software.
• Monitor daily operations to ensure compliance with SOPs and client requirements.
• Onboard and train new Independent Contractors; verify training compliance.
• Review installation photos and provide feedback to correct errors.
• Handle escalations, exceptions, and post-installation issues.
• Collaborate interdepartmentally to develop and maintain SOPs and training materials.
• Ensure contractor adherence to administrative procedures and policies.
• Field occasional off-hours calls to resolve urgent issues.
• Track and analyze operational performance metrics and provide insights for improvement.
• Set and manage IC compensation in alignment with budgetary guidelines.
• Maintain IC rosters and manage workload distribution.
• Coordinate with the Customer Care team on installation feedback and issue resolution.
• Support Director-level leadership with reporting and project coordination.
• Other duties as assigned.

Required Skills and Abilities:

• Strong time management and organizational skills
• Effective communicator (verbal and written); active listener
• Capable of giving and receiving feedback professionally
• Strategic thinker and problem-solver with urgency in execution
• Ability to build strong internal and external relationships
• Proficiency with Excel (intermediate level); familiarity with Zendesk and routing software preferred

Minimum Required Education and Work Experience:

• High School Diploma required; Associate’s or Bachelor’s Degree preferred (Business, Supply Chain, or related field)
• Minimum 3 years experience in operations, dispatch, logistics, or project coordination
• Proven experience managing or supervising field personnel or contractors

Benefits:

Terraboost Media has a robust benefits package for our full-time employees! We offer Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid and Voluntary Life Insurance, Voluntary Short- and Long-Term Disability Programs, Health Savings Account (HSA with employer contribution), Flexible Spending Account (FSA), and Employee Assistance Program (EAP). We also provide a generous paid vacation, sick time, and holiday package, including a floating holiday that allows our employees to celebrate the holiday of their choice.

Equal Employment Opportunity Policy: Terraboost Media prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Terraboost Media conforms to the spirit as well as to the letter of all applicable laws and regulations.

Americans with Disabilities Act Policy: Terraboost Media will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the Company.

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