What are the responsibilities and job description for the Corporate Director of Information Systems position at Terry Black s Barbecue LLC?

Job Description

Company Overview :

Black Family Hospitality Management is a rapidly growing hospitality company dedicated to delivering exceptional guest experiences across our portfolio of properties. We are seeking an experienced and hands-on Corporate Director of Information Systems (CDIS) to lead our IT operations. The CDIS is positioned to ensure seamless integration and optimization of our point-of-sale (POS) platforms, property management systems (PMS), all A / V and security systems as well as the corporate and business unit network infrastructure. Position Summary :

The CDIS will be responsible for overseeing the design, implementation, and maintenance of technology solutions across all properties. This role requires an individual with deep expertise in POS and PMS systems, network architecture, and IT infrastructure, combined with hands-on experience troubleshooting, installing, and supporting hardware / software solutions. The ideal candidate has a strong background in analyzing low-voltage demands and complex construction documents. They should understand the IT needs of hospitality environments, and have a proven track record of leading and growing technical teams. Key Responsibilities :

Technology & Infrastructure Leadership

Lead the strategic direction, implementation, and support of IT systems across all corporate and property locations.
Manage and optimize PMS, POS, network infrastructure, and IT security to ensure high availability and performance.
Oversee and assist with installation, configuration, and troubleshooting of all IT-related hardware and software, including servers, network switches, firewalls, and cloud-based applications.
Evaluate, select, and manage relationships with vendors, service providers, and technology partners to align with company goals.
Collaborate with the construction and development teams to ensure low-voltage infrastructure is properly planned and implemented in new builds and renovations.

Team Leadership & Development

Build, lead, and mentor a high-performing IT team, providing guidance on best practices, system optimizations, and problem resolution.

Develop training programs and standard operating procedures (SOPs) for IT teams across properties to ensure consistent technology operations.

Foster a culture of continuous improvement, innovation, and responsiveness within the IT organization.

Security & Compliance

Ensure data security, PCI compliance, and system integrity across all technology platforms.

Monitor and mitigate potential cybersecurity threats, implementing policies and procedures to protect company assets.

Work closely with property leadership to ensure compliance with regulatory and industry standards.

Operational Efficiency & Support

Provide hands-on technical support and act as an escalation point for critical IT issues across the company.

Monitor system performance and proactively identify opportunities for efficiency improvements.

Develop and manage IT budgets, ensuring cost-effective solutions while maintaining high service levels.

Establish and maintain disaster recovery and business continuity plans for critical technology infrastructure.

Qualifications & Requirements :

10 years of experience in IT / Information Systems leadership, preferably within the hospitality industry.

Extensive knowledge of PMS (e.g., Opera, Infor, SynXis, Mews), POS (e.g., Micros, Square, Toast), and network architecture.

Strong understanding of low-voltage design, structured cabling, and construction document review.

Hands-on experience with troubleshooting, installing, and maintaining IT infrastructure, including Wi-Fi networks, firewalls, servers, and cloud environments.

Expertise in IT security, compliance (PCI, GDPR), and risk management.

Proven leadership skills with the ability to build, mentor, and grow technical teams.

Strong project management experience, including working with multiple stakeholders, vendors, and cross-functional teams.

Excellent problem-solving, communication, and interpersonal skills.

Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field (preferred).

Certifications such as CCNA, CISSP, PMP, or ITIL are a plus.

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