What are the responsibilities and job description for the Operations Advisor position at Tesla?
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment • Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system. • Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy • Maximizing Tesla Scheduling Service calendar for drives and delivery • Maintaining store facilities: supplies ordering, work orders, vendor communication • Maintaining store fleet: coordinating service, allocation Management • Support training, new hire onboarding, organizing and/or executing validations • Compiling and running daily weekly reports to analyze store performance and improve • Maintaining brand and EHS standards, cascading feedback or adjustments to local team • Monitoring and executing expenses • Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps • Perform additional responsibilities as assigned to meet business need including Sales and Delivery
What You’ll Bring
