What are the responsibilities and job description for the Project Manager Lead, Customer Support position at Tesla?
This role combines operational leadership with strategic project management to elevate Tesla's Customer Support experience. The ideal candidate will lead and develop people, drive process improvement initiatives, and ensure seamless customer interactions. By leveraging data analysis, cross-functional collaboration, and hands-on engagement, the role aims to innovate and enhance Tesla's customer service operations.
Responsibilities
- Manage and inspire the business process team to deliver exceptional results. Define what good looks like and build the tools to set your team up for success
- Monitor service trends and implement process improvements to exceed customer expectations. Create and drive the vision for the team and all operational improvements. Optimize workflows to enhance both customer and employee experiences.
- Analyze customer feedback and other trends to identify operational gaps and opportunities. Partner with cross-functional teams to design and implement scalable solutions. Present improvement strategies to senior leadership and adapt based on feedback
- Utilize data to uncover pain points and streamline the ownership journey for customers. Develop tools and feedback mechanisms to enhance customer and agent satisfaction
Requirements
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
2 medical plan options with $0 payroll deduction
