What are the responsibilities and job description for the Customer Service Supervisor position at Tessenderlo Group?
Company Description
Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one which the people of Tessenderlo Kerley find rewarding, empowering and meaningful.
If you want the work you do to make a positive impact on the world in which we live, working alongside innovative, quality-focused people of vision, then Tessenderlo Kerley is the right place for you.
Job Description
Join Our Team as a Customer Service Supervisor!
Are you a customer-focused leader with a passion for optimizing processes and delivering top-tier service? Do you thrive in a collaborative environment where your expertise in order-to-cash (OTC) processes drives efficiency and customer satisfaction? If so, we want you on our team!
As the Customer Service Supervisor, you’ll lead and mentor a team of Customer Service Specialists, ensuring exceptional service from order placement to delivery and billing. You’ll play a crucial role in optimizing business processes, resolving complex customer issues, and collaborating cross-functionally to support our strategic business goals.
What You’ll Do (Key Responsibilities):
- Lead & Supervise: Oversee the end-to-end OTC process and provide guidance to the customer service team.
- Develop Policies & Procedures: Establish customer service best practices that align with business unit (BU) strategies and enhance satisfaction.
- Problem-Solve and Innovate: Investigate and resolve non-routine customer issues such as order discrepancies, delivery delays and service concerns.
- Process Optimization: Continuously evaluate and enhance customer service workflows, including order entry, inventory tracking and billing processes.
- Cross-Functional Collaboration: Partner with supply chain, IT, sales and finance teams to ensure smooth operations and customer satisfaction.
- Customer & System Support: Work with customers and IT teams to implement solutions, manage consignment programs and ensure data accuracy.
- Budget & Compliance Oversight: Assist in budget planning, SAP compliance and financial processes, ensuring alignment with company policies.
Qualifications
What You Bring (Skills & Qualifications):
✔ Bachelor’s degree or equivalent experience in customer service, supply chain or related fields.
✔ Proven leadership experience with a track record of mentoring and supervising teams.
✔ Strong problem-solving and critical-thinking skills, with the ability to work under tight deadlines.
✔ Proficiency in SAP, Excel and other business systems.
✔ Excellent communication and interpersonal skills — a positive, team-oriented approach is key!
✔ Ability to drive process improvements and think strategically beyond the customer service function.
✔ Passionate about delivering outstanding customer experiences and driving operational excellence.
Why Apply Today?
🌍 Impactful Role: Your leadership will directly shape customer satisfaction and business success.
🤝 Collaborative Culture: You will work with cross-functional teams and industry experts to drive innovation.
📈 Career Growth: You will be part of a company that values development and invests in your future.
📅 Competitive Benefits and Perks: You will enjoy comprehensive benefits, professional development opportunities and a supportive work environment.
🚀 Ready to lead and make a difference? Apply today!
Additional Information
Why join Tessenderlo Kerley:
Working at Tessenderlo Kerley
Why Join Us?
- Work/life balance
- Fun and rewarding environment
- Learning, development and teamwork
- Community involvement/outreach
- Challenging and meaningful work
Benefits & Rewards:
- Medical-Dental-Vision-Prescription (Low employee premiums!)
- 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
- 401(k) company retirement contribution at year-end, up to 4% of annual base salary
- Short-term incentive awards based on measured performance criteria
- Life Insurance (2x annual base salary)
- Paid vacation and sick time, and 10 paid holidays per year
- Tuition Reimbursement: Up to $5,000 per calendar year (non-taxable)
- Adoption Assistance: Up to $7,500 in reimbursement assistance
- Paid maternity and parental time off
- Business Travel Life & Accident Insurance
- Flexible Spending Account
- Telemedicine program for you and your dependents
- Long-Term Disability insurance
- Company referral program
Tessenderlo Kerley, Inc. is part of Tessenderlo Group (Euronext: TESB), a global industrial group that focuses on agriculture, valorizing bio-residuals, machinery, mechanical engineering, electronics, energy, and industrial solutions for water management. At the heart of the strategy of Tessenderlo Group lies the conviction that “Every Molecule Counts.” In everything we do, we seek to further valorize and add value to our products and processes. For more information about Tessenderlo Group, please visit www.tessenderlo.com.
Tessenderlo Kerley, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $5,000
