Senior Manager - Digital User Experience

Why Work for Frontier Airlines?    

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.    

What We Stand For    

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks    

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:    

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. 

Who We Are      

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).     

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.  

Job Summary

The Senior UX Experience Manager will lead the vision and execution of a best-in-class digital experience, ensuring our digital products are user-centric, intuitive, and drive business impact. You will champion UX strategy, foster innovation, and collaborate with cross-functional teams to optimize digital interactions that enhance customer satisfaction and drive revenue growth. This role requires a balance of strategic leadership and hands-on execution, with a strong focus on customer insights, data-driven decision-making, and continuous improvement.

Essential Functions

• Define and implement a digital experience strategy that aligns with business objectives and enhances user satisfaction.
• Partner with Product Management, Engineering, and Marketing to develop and refine user journeys that increase engagement and conversion rates.
• Lead UX research efforts, leveraging qualitative and quantitative methodologies, including usability testing, A/B testing, and heatmaps, to optimize digital interactions.
• Develop and maintain a scalable design system to ensure consistency, accessibility, and efficiency across digital platforms.
•  Advocate for best UX practices, fostering a culture of design thinking and user-centered innovation within the organization.
• Manage, mentor, and develop a team of UX professionals, ensuring high performance and career growth.
• Communicate effectively across all levels of the organization, from individual contributors to executive leadership, providing insights and recommendations based on research and analytics. 

Other Functions

• Stay up to date with industry trends, emerging technologies, and UX best practices, applying them to enhance our digital ecosystem.
• Collaborate with data analysts to extract meaningful insights and continuously improve the customer experience.
• Represent the UX function internally and externally, including participation in conferences, thought leadership, and knowledge-sharing initiatives. 

Qualifications

• Bachelor's degree in a related field (Human-Computer Interaction, Design, Psychology, or related discipline) or equivalent experience.
• 6 years of UX/UI design experience, with at least 3 years in a leadership role.
• Proven track record of designing and optimizing digital experiences that drive business impact, particularly in ecommerce or digital products.
• Strong familiarity with software development processes, including Agile methodologies, and collaboration with engineering teams.
• Experience with user research methodologies, usability testing, and data analytics tools (e.g., Google Analytics, Hotjar, Optimizely, FullStory).
• Deep understanding of UX/UI design principles, accessibility standards, and front-end development constraints.
• Excellent problem-solving skills, with the ability to find creative solutions to complex design challenges.
• Exceptional communication skills, with the ability to influence stakeholders and build consensus across departments.

Knowledge, Skills and Abilities

• Strong understanding of user-centered design principles, usability, and interaction design.
• Experience working with design tools such as Figma, Sketch, Adobe XD, and prototyping tools.
• Familiarity with front-end development constraints (HTML, CSS, JavaScript) and their impact on design feasibility.
• Ability to analyze and interpret data from A/B testing, heatmaps, and other UX research tools.
• Strong leadership and mentoring skills to develop and guide UX teams.
•  Ability to manage multiple projects, prioritize workload, and meet deadlines in a fast-paced environment.
• Excellent communication and stakeholder management skills to collaborate across departments and influence decision-making.
• Knowledge of accessibility standards (WCAG) and how to implement inclusive design practices.
• Experience with Agile development methodologies and working closely with engineering teams.

 Equipment Operated

Typical office equipment. Computer. 

Work Environment

Typical office, adequately heated and cooled 

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

 Positions Supervised

UX Design Manager

Salary Range - $110,114-$175,388 DOE 

 Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.
 

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Salary : $110,114 - $175,388