Summer Internship: Airport Customer Service

  Why Work for Frontier Airlines?

 At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

 What We Stand For

 Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

 Who We Are

 Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

 What Will You Be Doing? 

Support the Airport Sales & Operations (ASO) organization to improve operational performance, work with the ASO Directors to support 2023 initiatives.  This internship is for  Summer 2025 6/2/2025 - 8/29/2025 based in Denver, CO

Essential Functions

• Training standardization and compliance management
• Department Manual Updates
• Update training materials
• ASO Dashboard support
• Audit reporting functions

Other Functions

• Assist with quarterly Loadmaster list is posted and current in each location at the start of every quarter.
• Assists the CS Training Manager during the development of training courses to ensure quality control and effectiveness of all training.
• Assist with Manage special projects and committees.
• Assist with functions as indicated by the Director, Stations, Stations City Mgr or Stations Regional Mgr.

Qualifications·     

•  Fluent in both written and verbal communication skills
•  Bilingual (English and Spanish) is preferred

Knowledge, Skills and Abilities  

•  Strong oral, written and presentation communication skills
•  Must be able travel for extended periods of time and work weekends
•  Knowledge of Microsoft Products
•  Ability to proofread, strong attention to detail and ability to effectively manage and prioritize assignments
•  Lesson and curriculum planning skills

Equipment Operated

Competency and comprehensive knowledge of PC, fax, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing, baggage and telex)

 Work Environment

Typical classroom environment adequately heated and cooled.

Must be flexible and willing to work long hours to accommodate training needs that may include nights, weekends, and holidays

 Physical Effort 

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received 

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments..

Positions Supervised

None

Please note: this posting has a closing date of on or before  4/14/2025, midnight MT.

Workplace Policies  

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.  

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. 

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.   

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.