What are the responsibilities and job description for the Customer Service Representative position at Test?
Job Description:
Service Department Customer Service Admin
Reports to Service Manager
Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing
Primary Responsibilities:
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contacts home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
- Finalize work orders, and determinations for state – close out in system (Deacom).
- Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
- Review completed work orders for any flaws, or inadequacies on technician’s part.
MINIMUM QUALIFICATIONS
· Requires a high school diploma or its equivalent.
· Working as a Customer Service typically requires 1-3 years of related experience.
· May be entry level if some experience in the skill.
· Bilingual is Preferred
AR/AP experience a plus
