What are the responsibilities and job description for the Field Service Technician position at Test?
Job Summary:
The Service Technician travels to customer homes/sites, to assist with questions and concerns, and resolve warranty issues by identifying and addressing potential defects within Cavco’s warranties and commitments. The incumbent may work independently or under direct supervision, executing specific process steps under continuous quality review and coaching as needed.
Essential Duties & Responsibilities:
- Conducts trim-out of homes at customer site, including interior drywall finish and tune-up of ceramic tile, doors and trim, cabinetry, and function testing of the home
- Repairs and/or installs plumbing, electrical and flooring
- Conducts final inspection with customer, identifying any additional repairs
- Contributes and promotes an excellent customer experience
- Safely and effectively operates a Company fleet van and/or box truck, primarily in the West Coast service area
- Maintains truck and tools to insure safe and effective operation
- Maintains accurate records and logs
- Performs all duties in accordance with safety policies/guidelines
- Effectively performs duties per work orders and instructions
- Effectively communicates with supervisor, colleagues and customers
- Demonstrates work ethic based on principles of honesty and integrity
- Maintains a professional appearance at all times
- Performs various other duties as assigned
Minimum Qualifications and Requirements:
- Must be at least 21 years of age
- Must hold a valid driver license, and maintain an acceptable driving record (verified via Oregon Department of Transportation)
- Must successfully pass pre-employment physical, background verification and drug screen
- At least one year of construction experience, such as repair and installation of framing, plumbing, electrical, roofing and drywall, is preferred
- At least one year of experience operating a van and/or box truck is preferred
- Demonstrable ability to work effectively in a fast-paced environment
- Demonstrable ability to effectively prioritize, plan, organize and manage tasks
- Demonstrable ability to exhibit patience and empathy
- Travel required - approximately 10 hours per week. Overnight travel up to one week at a time may be required.
Disclaimer: “This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice.”
EEO/AA Statement: Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
