Inside Sales and Contracts Manager

Raptor Scientific is an industry leader in test & measurement industry for the Aerospace and Defense market. Our company focuses on a range of equipment, including air data pressure calibrators, flightline test equipment, and related suport equipment and services. This position will directly support the Avionics Systems / Air Data Test business unit at the company’s offices located in Peterborough, NH.

We are seeking a highly organized and motivated Inside Sales and Contracts Manager/Coordinator to oversee and support sales operations while ensuring exceptional customer satisfaction. The ideal candidate will manage the end-to-end sales process, build strong client relationships, and collaborate with internal teams to achieve sales targets and operational excellence. This role requires strong communication skills, attention to detail, and a proactive approach to sales and customer support.

Key Responsibilities:

• Manage day-to-day inside sales operations, including customer inquiries, quotes, and order processing
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and maintaining strong relationships
• Prepare sales quotes as requested in alignment with customer requirements and company policies
• Ensure all sales-related paperwork, including orders, contracts, and customer records, are accurately completed, organized, and maintained
• Oversee the order-to-invoice process to ensure on-time delivery and accurate billing
• Evaluate customer orders and contracts to ensure compliance with terms and company standards
• Coordinate with production and engineering personnel to ensure customer orders are fulfilled accurately and on time
• Identify and pursue opportunities for upselling and cross-selling to maximize customer value and sales revenue
• Drive continuous improvement initiatives to enhance sales processes, operational efficiency, and customer satisfaction
• Participation in yearly Raptor Scientific sales training

Requirements:

• Excellent oral and written communication skills with a customer-focused mindset
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities
• Strong problem-solving skills and a "can-do" attitude to address challenges proactively.
• Ability to interpret and understand customer orders, contracts, and technical documents.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.
• Experience with CRM (Salesforce) or ERP systems (Infor Syteline or similar) is a plus.
• Previous experience with customer and government portals (e.g., SAP Ariba, Exostar, WAWF) is a plus.

Preferred Qualifications:

• Associates or Bachelor’s degree in Business Administration, or a related field.
• Prior experience in inside sales, customer account management, or a similar field.
• Knowledge of industry standards and sales best practices.

Compensation

• Compensation includes an attractive compensation package, base salary (based on background and previous experience) and incentive bonuses.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Peterborough, NH 03458: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $72,000