What are the responsibilities and job description for the Service Writer/Advisor position at Teton Motors?
Job Summary
We are seeking a detail-oriented and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between our customers and the service department, ensuring that all automotive repair needs are accurately communicated and addressed. This role requires a solid understanding of automotive systems and excellent communication skills to provide exceptional service to our clients.
Responsibilities
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay them to the service technicians.
- Prepare accurate estimates for repairs, including auto estimating for shocks, struts, air brakes, and tire services.
- Maintain detailed records of services performed and parts used.
- Provide updates to customers on the status of their vehicles throughout the repair process.
- Ensure that all service writing is clear, concise, and reflects the work performed.
- Collaborate with technicians to ensure timely completion of services and repairs.
- Uphold dealership standards for customer satisfaction and service quality.
Qualifications
- Proven experience in service writing or a similar role within an automotive dealership or repair shop.
- Strong mechanical knowledge with an understanding of automotive repair processes.
- Familiarity with auto body repair techniques is a plus.
- Proficiency in using service management software for documenting repairs and estimates.
- Excellent communication skills with a focus on customer service.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- A strong attention to detail and commitment to accuracy in all documentation.
Join our team as a Service Writer, where your expertise will contribute to providing top-notch automotive services while ensuring customer satisfaction.
Job Type: Full-time
Pay: $64,000.00 - $89,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- automotive service advising: 1 year (Preferred)
Ability to Relocate:
- Jackson, WY 83001: Relocate before starting work (Required)
Work Location: In person
Salary : $64,000 - $89,000