Administrative Associate II

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourwhich are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs. To learn more, please visit our website

What we want

The Administrative Associate II position provides comprehensive administrative support to both internal and external clients, manages complex administrative tasks that contribute to the efficient operation of the diagnostic lab, and maintains high standards of customer service and communicating policies and procedures effectively to clients. This position is essential to the smooth functioning of the GI Lab and plays a pivotal role in supporting veterinarians in their efforts to diagnose complex conditions in pets. The Administrative Associate II's attention to detail, technical knowledge, and communication skills are crucial to maintaining the high standards and integrity of our diagnostic services.

What you need to know

Salary : Compensation will be commensurate to the selected hire’s experience.

Resume / Cover Letter : A cover letter and resume are strongly recommended.

Other Factors : Must not have inhibiting allergies or sensitivities to organic compounds, solvents, dogs or cats, pets or pet dander. Must be able to deliver or pick up supplies. Persons in this position are considered essential. May require work during holidays or TAMU closures.

Required Education and Experience

High school graduation or any equivalent combination of education and experience

Two years of experience in general office or clerical work

Preferred Qualifications

Associate’s degree

More than three years of general office or clerical experience

Required Special Knowledge, Skills, and Abilities

Basic computer skills

Must be able to deliver or pick up supplies

Ability to multi-task and work cooperatively with others

Responsibilities

Data Processing : Performs data entry as pertaining to sample submissions, client accounts and billing information. Utilizes office documents / templates for day-to-day activities. Verifies forms and reports created for sample submission and billing purposes. Ensures completeness and accuracy of documents.

Customer Service : Communicates with clients via phone and email. Answers and directs telephone calls to the appropriate personnel. Composes correspondence for diagnostic laboratory purposes. Provides general information to clients. Communicates policies and procedures to internal and external clients. Works closely with accounting department in resolving billing discrepancies.

Laboratory Shipping and Receiving : Travels to FedEx distribution facility daily. Picks up and delivers sample packages as needed from various facilities on campus. Some minor handling of biological samples (sorting) in which a lab coat and gloves are required.

Office Support : Performs word processing and data management activities and assists staff and researchers with the use of these applications. Evaluates incoming mail, correspondence, and inquiries. Communicates GI Lab policies and procedures to clients via phone and email correspondence. Creates new customer accounts and troubleshoots client database issues.

Maintenance : Maintains office supply inventory. Printing and equipment maintenance.

Other Duties :  Performs other duties as assigned.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

with Texas A&M contributing to employee health and basic life premiums

of annual paid holidays

Up to and at least each month

Automatically enrollment in the

Health and Wellness :

Professional Development : All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more

for completing a degree while a Texas A&M employee

a program at Texas A&M that has been built by employees, for employees