Customer Service Associate I, Large Animal Hospital

Job Description

Glimpse of the Job

As a Customer Service Associate II, you’ll play a crucial role in creating a warm and welcoming environment at the Large Animal Hospital while providing professional and respectful service.In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, schedule appointments, create and handle medical records, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute

First Impressions : As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported from the moment they enter the hospital.

Client Satisfaction : Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.

Accurate Records : Maintaining up-to-date patient information ensures that providers have the correct information to deliver the best care.

Team Collaboration : Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

High School Diploma or equivalent combination of education and experience

Two years in general office or clerical work

Responsibilities

Coordination of Admissions : Ensure a smooth and welcoming experience for patients and clients by gathering and verifying essential information, clearly explaining policies, and accurately documenting details. You’ll notify the right personnel when patients arrive, collect necessary signatures and payments, and guide clients through the entire admission and transfer process with professionalism.

Coordination of Discharges : Ensure a seamless and professional patient discharge process by notifying relevant personnel, verifying information, and handling financial communications. You’ll explain billing details, collect payments, gather signatures, document information accurately, and express gratitude for their business.

Client Care : Provide exceptional client care by guiding clients to the appropriate resource for any issues that may arise during the visit to the hospital.

Accounting Duties : Facilitates smooth financial operations by collecting payments, counting cashier drawers, and verify working funds.

What you need to know

Salary : Compensation will be commensurate to the selected hire’s experience.

What you need to do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV / Resume section.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture thatrespects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourwhich are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

with Texas A&M contributing to employee health and basic life premiums

of annual paid holidays

Up to and at least each month

Automatic enrollment in the

Health and Wellness :

Professional Development : All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more

for completing a degree while a Texas A&M employee

a program at Texas A&M that has been built by employees, for employees