Customer Service Associate I – Small Animal Hospital, Soft Tissue

Job Title

Customer Service Associate I – Small Animal Hospital, Soft Tissue

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

$15.85 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Are you passionate about providing exceptional service and supporting a dedicated team of veterinary professionals? As a Customer Service Associate I, you’ll play a crucial role in creating a warm and welcoming environment at the Small Animal Hospital while providing professional and exceptional service. In this role, you will help direct patient flow, assist with client registration, educate and update clients, maintain hospital aesthetics, and more. If you’re friendly, customer-focused, and excited to make a positive impact, we want to hear from you!

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience
• Two years in general office or clerical work
  
  
  

Persons in this position should work well in a fast-paced environment with frightened patients. They should have strong customer service, active listening, and problem-solving skills. Proficiency in word processing, spreadsheets, and data entry are essential.

A well-qualified candidate for this position will also possess a Bachelor's degree, and a certificate in hospitality and/or service. Experience in a veterinary/medical setting, in addition to experience inputting information in an electronic medical record, is preferred. Bilingual in English and Spanish is a plus.

Some of the Responsibilities Include:

• Assist Specialty Service: Ensure efficient patient flow and client interactions by escorting patients to treatment areas, updating staff on patient details, and managing treatment boards. Return personal property to owners, handle consent forms, monitor rDVM communications, transport patients, and document patient weight and print emergency drug sheet. Orient and set expectations with the client, answer phone/direct calls and schedule appointments, and audit invoices during patient's stay. Educate students of processes and expectations during rotations.
• Admission/Discharge Duties: Welcome client and patient to the hospital and ensure exam room is prepared for arrival. Escort clients and patients to exam room after obtaining/recording patient weight, verify account information with client and correctly explain VMTH policy/procedure. Notify appropriate personnel of patient arrival, document information in correct systems, verify all proper forms/approvals are obtained. Explain billing and collect payment, verify any future needs, audit invoices to communicate with services and front desk staff, verify with client that all questions are answered, and maintain exam rooms and lobbies.
• During Patient Visit: Escort clients to lobby to gather information needed, offer assistance that may make visit more comfortable, engage client by offering services, reviews information with client and offers clarification if needed, assist in collecting payment while properly explaining financial policies, and relay any information between service providers and clients.
• Client Care: Assist or direct clients to appropriate resource for any issues that may arise during their visit and communicate with in-house counsel to assist clients and staff.
  
  
  

What you need to know

Salary: Starting at $15.85/hour.

Schedule: This position may require the flexibility to work alternate shifts, holidays, weekends, and/or on-call duty.

Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.

What you need to do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees
  
  
  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.