Customer Service Associate I - Small Animal Liaison

Job Title

Customer Service Associate I - Small Animal Liaison

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values () which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The Texas A&M School of Veterinary Medicine & Biomedical Sciences () (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs.

What we want

The Veterinary Technician I provides assistance to faculty, staff and students with patient care and treatments; maintains a clean, sanitary and functionally well-organized service area within the Veterinary Medical Teaching Hospital.

What you need to know

Salary : Compensation will be commensurate to selected hire’s experience.

Schedule : The standard shift for this position in M-F 8 : 00am to 5 : 00pm; persons in this position should have ability to work alternate shifts, holiday, weekends, and “on-call” duty.

Other : Persons in this position are considered essential, when the University declares and emergency, campus closure, class cancellations, etc., are therefore required to report to work and remain on duty unless / until relieved by the direct supervisor.

Required Education and Experience

High school diploma

Two years of experience in office or clerical work, customer service or related areas

Preferred Qualifications

• Ability to communicate effectively in both Spanish and English

Preferred Knowledge, Skills, and Abilities

Working knowledge of word processing, spreadsheet, and / or data entry applications

Ability to multi-task and work cooperatively with others

Responsibilities

Liaison During Visit : Escorts clients and patients to appropriate exam room. Educates clients about the visit and what to expect. Ensures owners are informed as to the status of the patient during the visit especially if it is an extended visit (ie; surgery). Educates clients about clinical services and procedures, and record in medical record. Ensures proper permission is obtained and take and upload photographs of patients in medical record. Alerts service / student when patient is ready to be seen and ensures action is taken in a timely fashion. Relays medical information from the doctor to the client when necessary. Promotes communication between clients, DVM’s, clinicians, the general public, and other departments.

Discharge / Post Visit : Reviews patient’s invoices to ensure all charges are accurate and have been entered. Ensures all paperwork is completed, signed, and reviewed by the client. Assists clients and patients to vehicle as needed. Schedules follow up appointments.

Pre-Admission and Admission : Greets clients and pets in a congenial manner as they check in to the hospital. Researches patient history and reason for visit to identify patient by name. Assists Admissions and Discharge when the front desk is short staffed. Performs other duties as assigned. Provides support to other service areas within the Veterinary Medical Teaching Hospital

Why Texas A&M University ?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Medical, () prescription drug, dental, () vision, life and AD&D, () flexible spending accounts , and long-term disability insurance () with Texas A&M contributing to employee health and basic life premiums

12-15 days () of annual paid holidays

Up to eight hours of paid sick leave ()   and at least  eight hours of paid vacation ()  each month

Automatic enrollment in the  Teacher Retirement System of Texas ()

Health and Wellness : Free exercise programs and release time ()

Professional Development : All employees have access to free  LinkedIn Learning ()   training, webinars, and limited financial support to attend conferences, workshops, and more

Educational release time and tuition assistance ()   for completing a degree while a Texas A&M employee

Living Well, () a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants : Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and / or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity / Affirmative Action / Veterans / Disability Employer.