What are the responsibilities and job description for the DPS - HRO - Workers' Compensation Coordinator - 1733 position at TEXAS DEPARTMENT OF PUBLIC SAFETY?
*** This posting is open to internal DPS HRO employees only. ***
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Performs complex (journey-level) technical and administrative work processing workers’ compensation claims submitted by Department employees, completes documentation associated with claims, consults agency management regarding workers’ compensation processes and State Office of Risk Management (SORM) deadlines, advises employees of their rights and responsibilities under the Workers’ Compensation Act, reviews claim files for accuracy, processes appeals through the Workers’ Compensation System, and coordinates fraud investigations involving workers’ compensation cases. Work is performed under general supervision, with moderate latitude for the use of initiative and independent judgment within the limits of applicable statutes, rules, regulations, policies and procedures.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_HumanResourcesandTrainingandDevelopment.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
- Receives, logs, records, processes, and routes Department employees’ workers’ compensation claims to the State Office of Risk Management (SORM) for resolution.
- Ensures supervisors and employees complete the appropriate forms associated with on-the-job injuries both correctly and in a timely matter
- Advises employees of their rights and responsibilities under state law and the Texas Department of Public Safety policies.
- Coordinates, provides assistance, and answers questions regarding the claims process and overall departmental leave policies as they relate to workers’ compensation issues.
- Composes correspondence to communicate with claimants, the SORM, and other parties relevant to active claims.
- Monitors the workers compensation claims to ensure proper handling of claims being done by SORM as well as the Department.
- Acts as an intermediary between SORM and the Department concerning workers’ compensation claims and their processing.
- Resolves problems and complex claims issues related to workers’ compensation and consults with the supervisor and legal staff concerning claims.
- Completes reports regarding workers’ compensation claimants as requested
- Prepares training materials and copies to provide various formal and informal workers’ compensation training classes on procedures and processes.
- Maintains accurate, detailed and current notes, information, and documentation on all workers’ compensation claims files.
- May enter claims processing data into automated records systems.
- Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
- Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education – Graduation from a standard senior High School with a High School Diploma or equivalent.
Experience – Experience processing workers’ compensation claims in Texas.
Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.
Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Supervisory/Managerial/Leadership skills – Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.
Technology – Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.
Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Schedule and/or Remote/Telecommuting work and/or Travel – Telecommuting up to five (5) days per week.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office/Indoors and/or Outdoors and/or Vehicle;
- Ambulatory skills, stand, walk, sit, balance, stoop, kneel, crouch;
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak, hear, and exercise visual acuity;
- Driving requirements: None.
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
