What are the responsibilities and job description for the DPS - ICT - Regional Communications Coordinator - 1604 - El Paso, Weslaco position at TEXAS DEPARTMENT OF PUBLIC SAFETY?
**Pre - Employment Testing Is Required**
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Performs advanced (senior-level) managerial work administering the daily operations and activities of communications facility(s) within a DPS region. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; onboarding and training new employees, maintaining licensing requirements, developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating telecommunications functions; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Assists Communications Supervisors and Police Communications Operators when needed. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement.
The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
ESSENTIAL DUTIES:
1. Manage day-to-day activities of telecommunications staff within a DPS region.
2. Oversee the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels.
3. Develop and implements techniques for evaluating operational and tactical intelligence products.
4. Provide technical guidance for operational and tactical intelligence production efforts of the telecommunications staff within a DPS region.
5. Oversee the implementation of changes resulting from new legislation.
6. Oversee special investigations, research studies, special projects, internal audits and the implementation of special initiatives.
7. Establish goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
8. Monitor compliance with policies and procedures; and provides input or approves new policies and procedures.
9. Prepare management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
10. Develop and implement techniques for evaluating a business function, division, or department activities.
11. Plan and develop a budget, evaluates budget requests, monitors budget expenditures, and adjusts as necessary.
12. Review and evaluate the impact of proposed federal and state laws on program objectives.
13. Identify areas of needed change and makes recommendations to improve operations.
14. Coordinate response activities, act as a field representative for emergency communications.
15. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
16. Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education – Graduation from a standard high school or the equivalent is required. Graduation from an accredited four-year college or university with a major in law enforcement, intelligence analysis, business administration, or a related field is preferred.
Experience – Minimum of six (6) years’ performing public safety telecommunications or analytic work with a law enforcement agency/intelligence/military/government environment on a full-time basis is required. Prior team lead or supervisory experience of a public safety telecommunications or analytic team is preferred.
Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis. Note: thirty (30) semester hours is considered equivalent to one (1) year of education.
Licensure and/or Certification – Must obtain and/or maintain a Telecommunication Operator license from TCOLE with required continuing education. Must obtain a Basic Instructor Certificate from TCOLE. Must successfully complete FEMA: 700-a, ICS-800b, ICS-300 and ICS-400 within twelve (12) months or have already completed. Must possess a valid driver license and automobile insurance. Must be eligible to secure and maintain a secret level security clearance.
Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies, and procedures. Knowledge of Federal Communications Commission’s rules and regulations pertaining to operating public safety communications equipment.
Supervisory/Managerial/Leadership skills – Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness, and provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals.
Technology (computers/hardware/software/operating systems) – Monitor and/or operate multi-channel two-way radio systems, CAD systems, computer terminals, telephone/switchboard systems, 24-hour recording machines, and building security equipment. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and able to learn new software/systems as applicable to the position.
Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills – Must be able to effectively communicate and present information and/or training to individuals and a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations.
Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail – Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions.
Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Schedule and/or Remote/Telecommuting work and/or Travel – Travel statewide is required. Availability for after-hours, emergencies and weekend work is required. Some overnight travel may be required. Telecommuting work is not allowable.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office, outdoors, and vehicle;
- Ambulatory skills, e.g. stand, walk, sit, stoop, kneel, crouch;
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak and exercise visual acuity;
- Ability to transfer weights of twenty (20) pounds anticipated for this position;
- Driving requirements: Moderate frequency, thirty percent (30%).
Testing is required for candidates to be considered to go before the oral interview board and will be notified via email provided on the application. Candidates must qualify on the DPS issued testing.
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
