Dermatology Medical Assistant - New Braunfels

POSITION PURPOSE

Under the general direction of the Clinical Operations Manager and designated Lead Medical Assistant(s), the Medical Assistant (MA) is responsible for a variety of patient care, technical, and clerical related functions. The MA is responsible for the clinic patient flow by assisting members of the patient care team and providing a broad range of health care services. The MA may also be involved in the training and guidance of clinical staff. As a member of the patient care team, the MA is also aware of the psychosocial needs of patients and families.

PRIMARY DUTIES & RESPONSIBILITIES

Perform Direct Patient Care

Provide patient care under the supervision of a provider relative to the patient's age-specific needs and under various conditions. As an unlicensed assistant, the performance of a delegated medical act by the MA must be "directed, supervised, and inspected" by the provider.

• Obtain and record vital signs, height, weight, chief complaint, brief, relevant history, including medical conditions, surgical history, social history, pain status, allergies, current medications, and any other pertinent information for specific conditions or age groups
• Prepare patient for examination/procedure as appropriate
• Administer medications and immunizations orally, intramuscularly, subcutaneously, intradermally, and by inhalation, as ordered by the provider, asking for assistance from the provider if unfamiliar with medication or procedure
• Alert provider of patient's/family's questions or issues related to medication administration
• Review medical records for up-to-date problem list, including patient-reported medication and allergies and diagnoses that are documented by physicians or providers.
• Verbally notify providers of any moderate to severe drug interaction notifications while scribing
• Understand that the stress of illness may alter patient behavior and ability to follow through on the plan of health care; interact with respect, including situations where patient and/or family display anger or distress
• Provide support and comfort to patients and families during clinic visits and procedures, including chaperoning during sensitive examinations.
• Promote patient welfare and independence by communicating through words and actions and understanding of patients' reactions to the healthcare environment
• Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by the provider. Refer patients who require further teaching interventions to a provider
• Provide emergency care to patients when necessary
• Assist provider with procedures, including those requiring aseptic and sterile techniques
• Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment as needed in clinics where this is required
• Document complete and accurate patient observations, care, and outcomes of interventions and relevant MIPS quality measures in the electronic medical record
• Obtain signatures as needed on procedure consent forms and other forms such as an ABN after reviewing the content and purpose of the form with the patient

Teamwork Objectives

• Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules
• Participate in daily huddles to help coordinate daily patient care
• Assist with coordinating work assignments to assure that needed staff is available and prepared
• Assist with quality improvement projects such as communication of waits and delays and chart audits
• Assist in updating MA training materials. Participate in orientation of new staff
• May float to other clinics as needed to provide coverage

Supplies and Equipment Maintenance

• Clean and examine procedure tables, equipment, instruments, and other work areas following current infection control guidelines
• Stock exam/procedure rooms as assigned. Inventory specialty items and initiate reorder of supplies as needed
• Report non-functioning or defective equipment to supervisor immediately
• Ensure all supplies are up to date and replace expired materials as necessary
• Assist in the maintenance and organization of patient education materials
• Organize and maintain pharmaceutical and over the counter (OTC) samples. Discard any expired samples.

Administrative Tasks

• Provide administrative and clerical support to facilitate optimal patient care and area operation
• Demonstrate proficiency in the use of a computer or iPad for all aspects of patient care and documentation
• Facilitate the coordination of patient services within the clinic and outside organizations, e.g., primary care providers, pharmacies, radiology, clinical lab, pathology, etc.
• Prepare/maintain medical records, including ordering, filing, and copying when appropriate
• Communicate with patients as needed via email, phone, and electronic messaging systems
• Inform patients of pathology and laboratory reports as directed by the providers
• Answer incoming calls on the MA queue as assigned. Take messages for the providers as needed and assign as a task in the electronic health record system
• Initiate and manage specialty outbound referrals as directed by the providers

Provide excellent patient care and customer service to patients and family members

• Comply with Texas Dermatology patient satisfaction, customer service, and patient care standards
• Communicate in a manner consistent with positive patient relations
• Provide helpful assistance in anticipating and responding to the needs of all patients and family members
• Collaborate with patients in planning and decision-making to result in optimal solutions
• Remain calm under pressure and effectively deal with difficult people
• Independently recognize, interpret, and evaluate situations and their level of urgency

Professional Development & Continuing Education

• Complete all required competencies and maintain skill level
• Recognize the need for continuous learning by attending staff development programs and training seminars
• Serve on task forces/committees as requested

Other

• Perform opening and closing duties as assigned
• Maintain professional behavior and treat all patients and other staff members with respect
• Additional duties assigned
• This job description may change as the needs of the practice change

PHYSICAL/MENTAL DEMANDS

Work is confined to an office setting. Stressful situations are inherent to this position. Work may occasionally require traveling to various locations for training purposes or more. Must be able to sit or stand for extended periods answering phones, performing keyboarding, computer work, electronic filing, copying, faxing and other administrative work. Must possess general manual dexterity to operate computer, office machines, perform filing or other office functions; and reach with hands or arms. Must be able to handle stressful situations. Must possess mental acuity for attention to accuracy and detail. Must see in the normal visual range with or without correction. Must hear in the normal range with or without correction.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• Monday to Friday

License/Certification:

• Medical Assistant Certification (Preferred)

Ability to Commute:

• New Braunfels, TX 78132 (Required)

Ability to Relocate:

• New Braunfels, TX 78132: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $18