Front Office Coordinator

Description

Texas Diabetes & Endocrinology, P.A. (TD&E)has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success.Our employees are the strength that keeps us moving forward.

Our Front Office Department is looking for a Front Office Coordinator at our South Austin location!

Front Office Coordinator Key Functions include but are not limited to:

Check-In:

• Greets visitors and checks patients in using the Patient Intake Software (Phreesia). Verifies and updates patient demographics, insurance information, and online pre-registration forms.
• Collects copayments, high deductible estimates, and/or coinsurances via cash, personal check, or credit card; collects payment towards existing balances or arranges payment plans; refers to billing department as needed; provides change; tracks payments.
• Verifies Lab Agreements, Procedural Advanced Beneficiary Notices, and/or Private Pay Agreements have been signed by patients if needed.
• Tracks patient no-shows and alerts MA and provider/technician. Responsible for sending no-show text messages to no-show patients in attempt to reschedule.
• Scans patient documents into EMR as needed.

Check-Out:

• Collects superbills from exiting patients and reviews provider instructions.
• Schedules patients for follow-up appointments. Appointments include: Return Visits (RVs), injections, injection training, biopsies, ultrasound exams, fibroscans, or CGMS insertions.
• Inputs patient data into EMR including notes and demographics
• Collects cash, check, or credit payments referring to the CPT Fee sheet for appropriate billing amounts. Follows all payment procedures for private pay, Medicare, and patients with high deductible insurance plans. Refers to billing department as needed.
• Makes copies of lab orders.

Front Office:

• Answers calls on multi-line phone systems; returns voicemails; schedules appointments as needed; transfers to appropriate personnel.
• When scheduling patients, updates patient file to reflect new information such as symptoms or diagnosis. Initiates a medical records request if needed.
• Completes opening and closing procedures per Front Office protocol.
• Ensures patient waiting area and employee break room are neatly organized on daily basis.

**Completes additional duties as assigned.

**This position may hold responsibility/be crossed-trained in New Patient Scheduling.

**This is an onsite role at our South Austin location. Applicants should be residents of the Greater Austin area should an offer of employment be made.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends
• Overtime

Qualifications

Experience:

• Medical receptionist: 1 year (Required)
• Bilingual: not required, but preferred

AAP/EEO Statement

Texas Diabetes & Endocrinology, P.A. (TD&E) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. TD&E complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.