What are the responsibilities and job description for the Program Manager - Technology position at Texas Dow Employees Credit Union?
Position Title : Program Manager - Technology
Position Summary :
The Program Manager - Technology is responsible for engaging the key stakeholders and business units of the organization in the pursuit of driving business outcomes via adoption and consumption of the digital workspace strategy. Exists to improve the organization's ability to identify and mitigate risks associated with IT service delivery and experience as aligned to adoption & implementation of the strategy. Supports strategic prioritization of IT services and related applications. This role requires a strong blend of technical expertise, strategic thinking, and exceptional leadership skills to ensure the successful delivery of these complex initiatives.
Essential Duties and Responsibilities
- Own and drive projects ensuring alignment with the overall banking transformation program objective.
- Develop and execute comprehensive program plans, including detailed timelines, resource allocation and risk mitigation strategies.
- Collaborates with Product Managers across multiple lines of business, external vendors, cross functional teams, including development, testing, infrastructure and operations to ensure seamless integration and delivery.
- Organize strategy, gap analysis work into Agile Release Team (ART), responsible for steering ART, facilitate program level events, PI preplanning and planning, scrum of scrums, PO sync, system demo, inspect and adapt.
- Applies a structured methodology and leads technology change initiatives.
- Works with stakeholders to assess the change's impact; conducts impact analysis, assesses change readiness, and identifies stakeholders.
- Aligns resources for training.
- Provides insights to Process Improvement Engineers to support prioritization of continuous improvement efforts and new process specifications.
- Consults on change management assessments as a stakeholder.
- Identifies, analyzes, and prepares risk mitigation tactics.
- Coordinates efforts with others including IT Leadership, Stakeholder Leadership, Change Management, Transformation, and others.
- Tracks and reports issues.
- Defines and measures success metrics and monitors change progress.
- Manages the strategic portfolio.
- Consults proactively and reactively with lines of business to identify issues with IT service delivery or potential gaps in services.
- Prepares statements of issue and communicates with appropriate IT partners or other lines of business as necessary, so that they may craft and implement effective solutions to IT strategic deliverables. Monitors the outcomes post implementation. Follows up as needed to get the desired result.
- Develops Service Level Agreements with internal clients. Monitors performance to SLA on a regular basis. Takes appropriate action when SLA is below agreed to performance levels.
- Provides insight to business partners and colleagues on strategic prioritization of IT services based upon organizational strategy and internal client issues surfaced.
- Supports IT communications with internal clients in a way that resonates with the client and leverages principles of change management and IT change management.
- Leverages metrics stories for constant improvement.
Minimum Qualifications : (Education, Licensure, Experience, Knowledge, Skills, and Abilities)
Education :
Bachelor's degree in business, engineering, mathematics or similar, or an equivalent mix of education and experience is required.
Licensure :
Following certifications are strongly preferred : Six Sigma Black Belt certification, Agile, PMP or PgmP Certification
Experience :
10 years of experience in banking or financial services industry with 5-8 years Technical Program Management experience. A focus on banking technology or digital banking is preferred.
Agile Coaching experience preferred.
Knowledge, Skills, and Abilities :
Physical Demands and Work Environment :
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and / or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
