Guardianship Supervisor I

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Health and Human Services Commission (HHSC), Guardianship Services Program (GSP), Guardianship Supervisor works under the direct supervision of the State Office Regional Operations Manager. The Guardianship Supervisor has considerable latitude for the use of initiative and independent judgment. This position supervises a unit of Guardianship Specialists and administrative support staff responsible for providing guardianship services to eligible people. The Guardianship Supervisor plans and manages regional and unit operations; selects, oversees and develops staff; interprets program policies and procedures; provides quality assurance oversight; evaluates the regional guardianship unit’s operations performance; prepares reports and correspondence; makes presentations and participates in community awareness activities; responds to inquiries and concerns from persons under guardianship and/or their families which may include highly stressful and confrontational interactions. The Guardianship Supervisor provides guidance to employees in handling complex situations and issues related to guardianship. The Guardianship Supervisor interacts regularly with other state agencies, persons under guardianship, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public.

“This position is eligible for telework consistent with HHSC telework policy, which is subject to change. Employees may be required to work in the office one or more days a week.”

The selected candidate must have the ability to provide a reliable internet service in a home office location free from distractions and will provide the ability to ensure confidentiality of client and employee’s information.

Why Work for HHSC?

The Guardianship Services Program with HHSC is responsible for assessing elderly individuals and individuals with developmental/intellectual disabilities who have been abused, neglected, and/or exploited referred by DFPS and serving as the legal guardian when the person meets HHSC criteria.

The HHSC GSP offers opportunities for professional growth and advancement through a career ladder. The career ladder provides a structured framework for advancement based on performance, skills, and experience.

The HHSC GSP is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Annual paid leave accrual increases as your tenure increases.

Essential Job Functions:

• Manages unit operations to achieve program objectives for service delivery through routine and regular consultation with staff, including legal actions, casework activities, medical decisions, and estate and financial matters; and interprets policies, procedures, rules, regulations, standards, and state and federal laws relevant to guardianship to internal and external stakeholders. (35%)

• Plans and assigns the work of others; manages caseloads and conducts unit meetings; responsible for all personnel and performance-related tasks, including interviewing and selecting appropriate staff, providing opportunities for continual staff development, supervising staff through individual and group conferences, mentoring, training, and conducting regular performance evaluations. (30%)

• Monitors activities of staff through regular case reviews, quality assurance reviews, routine financial reviews of accounting records, and personal observation of staff to ensure quality and consistent application of program policy; and swiftly conducts thorough investigations of internal and/or external complaints in consultation with State Office management. (15%)

• Consults with internal and external stakeholders, including employees within other state agencies, consumers, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public according to policy. (15%)

• Monitors unit budgets and directly oversees the use of Guardianship Emergency Client Services funds, Travel Funds, administrative expenses and other expenditures; prepares and sends monthly expenditure reports to State Office. (5%)

  
  

Registration or Licensure Requirements:

To provide guardianship services in Texas, employees must meet and maintain all standards set by the Judicial Branch Certification Commission (JBCC) and become certified by the JBCC within the first year of employment.

A valid driver's license appropriate for the vehicle, passenger or cargo load. Applicants must provide proof of their driver's license.

Knowledge Skills Abilities

• Knowledge of federal, state, and local laws, rules, and regulations pertaining to Guardianship services in the State of Texas;

• Knowledge of laws, rules, regulations, and policies surrounding Health and Human Services within the State of Texas;

• Skill in working directly with, and extensive knowledge of community services and resources for, the aged and/or disabled population;

• Ability to directly supervise professional, technical, and/or administrative support staff;

• Ability to conduct thorough and timely assessments, investigations, and administrative reviews;

• Ability to perform ongoing unit quality assurance and case reviews;

• Ability to testify in legal guardianship hearings of the court;

• Ability to communicate, both verbally and in writing, complex information to a multitude of internal and external stakeholders of various positions in hierarchy;

• Skill in utilizing a desktop/laptop computer, database systems, and all standard office equipment, as well as any Microsoft Office programs associated with a professional work environment;

• Ability to communicate, both verbally and in writing, complex information to a multitude of internal and external stakeholders of various positions in hierarchy;

• Ability to prepare professional documents, reports, and spreadsheets.

  
  

Initial Selection Criteria:

• Experience working with federal and state law, regulations, policies, and rules relating to guardianship in the State of Texas;

• A Bachelor's Degree from an accredited college or university.

• Must be willing and able to travel up to 30%.

• Must be able and willing to work on-call and outside of regular business hours, including nights and weekends.

• A minimum of 5 years’ work experience in the delivery and coordination of professional case management services for the aged and/or disabled population in the State of Texas.

Preferred Criteria

• A minimum of three years’ work experience within Adult Protective Services, Child Protective Services, or the HHSC Office of Guardianship Services in the State of Texas

• Current JBCC certification in the State of Texas

• Previous work experience conducting or overseeing routine Quality Assurance and/or Case Reviews

• Previous work experience managing financial accounts

• Previous work experience supervising or mentorship of others performing case management services

• A Master’s Degree from an accredited college or university in social work, counseling, psychology, criminal justice, early childhood education, or elementary or secondary education

Additional Information:

Resumes will not be accepted.

Interviewee selection is based upon applicant demonstrating a clear match to all minimum criteria. Applicants must be able and willing to utilize their personal vehicle to conduct agency business, maintain a valid driver’s license, and must possess State-required levels of personal motor vehicle insurance.

For those applicants that possess an accredited Bachelor’s Degree: if selected for the position, prepare to bring a certified copy of your transcripts.

Applicants must successfully complete an assessment upon submission of their application. Interview selection will be based upon a combination of clear matching to criteria and a completed assessment.

I understand that employment for this position is contingent upon passing the Judicial Branch Certification Commission, JBCC, exam within one year of employment and maintaining the certification. I must pay for this and the fingerprinting and will be reimbursed by the HHSC, Office of Guardianship Program. An individual who was previously employed by HHSC GSP and obtained certification during employment but did not maintain certification or continuing education hours after separation is responsible for all expenses related the certification exam if last date of employment is within the previous 5 years or expenses of continuing education courses or late fees associated with certification renewal if due within the first year of re-employment.

HHS agencies use E -Verify. You must bring your I-9 documentation with you on your first day of work. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form