Program Specialist VI

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The Program Specialist VI performs advanced consultative and technical work, including initial development and revisions of LIDDA handbooks, forms, publications and websites, while adhering to HHSC’s executive writing and branding policies and procedures.

Work involves coordinating with various departments such as Intellectual and Developmental Disability (IDD) Services and PASRR teams, legal, other HHSC staff, and external stakeholders.

In addition, the Program Specialist VI position manages the change request logs, and monitor process and publication status, and services as lead in revision workgroups, as necessary. The position may also serve as subject matter expert in technical writing and accessibility.

Work involves minimal supervision, with considerable latitude for the use of initiative and independent judgment. Performs other duties as assigned to meet the mission and goals of the IDD Program Services Unit (PSU).

Essential Job Functions (EJFs):

1. Assists in the development, revisions, and updates of handbook, forms, publications, websites, and other documents applicable to LIDDAs. Edits and proofreads communication materials. Uses desktop publishing and word- processing skills to create or assist in creating effective materials in file formats including but not limited to PDFs and MS Office documents. This will require coordinating, planning, monitoring, and scheduling development, revisions and updates based on available resources and priority. Requires coordination including but not limited to staff, subject matter experts, stakeholders, management, legal, contractors, and federal awarding entities. (40%)

2. Collaborates with IDD Services and PASRR’s Deputy Associate Commissioner’s office and HHSC’s Web Services team to ensure information is posted quickly and is accurate, relevant, and informative. Assures that all postings are accessible and follows HHS Accessibility guidelines, Executive Writing Guide and HHSC Brand Guide. (25%)

3. Prepares and oversees the organization and archiving of developed and revised content. Consults with programmatic areas to ensure consistent messaging and updating timelines. (25%)

4. Performs special assignments regarding initiatives affecting LIDDAs and other duties as assigned. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of state and federal laws, regulations, policies, rules, requirements, and federal laws relating to IDD services.
Knowledge of project management, process improvement, and administration processes.
Knowledge of State government organization, administration, management, and operating practices
Knowledge of the IDD services delivery system.
Knowledge of computer software applications.

Knowledge of HHSC Brand Guide and Executive Writing Guide.

Knowledge of HHSC Accessibility guidelines.
Skill in writing and editing complex documents/reports, regulations, policies, and procedures.
Skill in project management.
Skill in problem solving and conflict resolution.
Skill in writing complex documents/reports, policies, and procedures.
Skill in managing multiple and competing priorities.
Skill in organizing and presenting information effectively, both orally and in writing, to individuals at all levels both internally and externally.
Skill in providing leadership in a team environment.
Skill in organizing tasks and projects.
Skill in assessing and evaluating services, and recommending improvements.
Skill in use of computer software including, but not limited to, MS Office and Adobe applications.
Ability to present information clearly, concisely, and effectively to a variety of audiences, verbally and in writing.
Ability to build, establish, and maintain effective working relationships with a variety of groups and entities.
Ability to establish goals and objectives while working independently and delivering results in an environment of complex organizational interactions and competing demands on staff resources.
Ability to make independent and sound technical decisions and analyze new situations when encountered.
Ability to learn and use sophisticated software/applications as necessary to successfully perform duties and assignments.
Ability to interpret and apply federal and state statutes, as well as, agency rules, and policies in the development of guidelines, policies, and procedures.
Ability to organize workload and set priorities.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Graduation from an accredited four-year college or university.

Minimum two years of experience researching, writing, editing, preparing and producing content in a wide variety of formats.

Experience in initiating, planning, executing, and controlling projects/assignments.

Experience with developing or overseeing advanced (senior-level) deliverables, reports, or other technical writing work products.

Additional Information:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Nearest Major Market: Austin

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form