SWI Lead Admin Asst III

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title : SWI Lead Admin Asst III

Job Title : SWI Lead Admin Asst III

Agency : Dept of Family & Protectve Svc

Department : SWI Program Support & Training

Posting Number : 2504

Closing Date : 01 / 31 / 2025

Posting Audience : Internal and External

Occupational Category : Office and Administrative Support

Salary Group : TEXAS-A-13

Salary Range : $2,953.25 - $2,953.25

Shift : Compressed Weekend

Additional Shift : Evenings (Second)

Telework : Full-Time

Travel : Up to 10%

Regular / Temporary : Regular

Full Time / Part Time : Full time

FLSA Exempt / Non-Exempt : Nonexempt

Facility Location :

Job Location City : AUSTIN

Job Location Address : ((custOfficeAdd))

Other Locations : MOS Codes :

42A, 42B, 42H, 70F, 420A, 120, 003759, 3320, SEI11, YNS, YN, 0111

The position is located at the Statewide Intake (SWI) contact center (Abuse Hotline) of the Department of Protective and Family Services (DFPS). Responsibilities involve administrative work in the support staff department, such as routing calls to the appropriate queues, providing information and resources to callers, and completing administrative duties for various workloads. In addition to administrative tasks, the position functions as lead worker assisting both, the supervisors, and other administrative staff in the support area. The position assigns workloads and trains others. Interacts routinely with Texas Department of Family and Protective Services (DFPS) Child and Adult Protective Services, Licensing, SWI Specialists, supervisors, management, law enforcement agencies, and the public.

Details :

Performs administrative tasks in the SWI support staff area for intake specialists, supervisors, screeners, operations staff and leadership. Answers, routes, and documents calls received at the reporting and DFPS employee administrative lines. Provides information and resources to SWI and DFPS staff and the public. Generates and routes law enforcement notifications. Processes mailing and faxing to outside agencies. Notifies regional staff of high priority and time sensitive reports. Prepares faxed and mailed correspondence for intake processing.

The lead worker creates monthly workload schedules and assigns daily work activities to other administrative staff. Answers questions about and assists with workloads and processes. Researches and resolves internal workload issues. Assists external stakeholders, such as regional DFPS staff, law enforcement agencies, Children's Advocacy centers, and other Texas and national state agencies.

Trains new hires and provides ongoing workload coaching to existing staff. Assists with updating or updates internal handbooks and business processes. Completes special projects and other duties as assigned.

KSA :

Knowledge of modern office practices, procedures and using office machines and equipment.

Knowledge of agency functions and structure.

Skill in the use and operation of personal computers and in using word processing, spreadsheet, and database software applications.

Ability to implement administrative procedures and to evaluate their effectiveness.

Ability to communicate effectively orally and in writing.

Ability to interpret policies, plans, and procedures and effectively answer inquiries. Ability to work under pressure with changing priorities and competing deadlines.

Ability to maintain confidentiality.

Ability to train and assign work to others.

Ability to work well with others in a team environment.

Initial Screening Criteria :

Graduation from a senior high school or equivalent. A minimum of two (2) years full-time experience in office management, administrative support, program support or advanced office support required. Additional education may be substituted for the required work experience on a year-for-year basis.

Additional Information :

Applicants selected for interviews will be required to complete an in-basket exercise.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents : .

In compliance with the Americans with Disabilities Act (ADA), HHS / DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS / DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Salary : $2,953